07-23-2013 11:11 AM - edited 03-19-2019 07:02 AM
I'm having an issue with a call tree not going to voicemail. We are using Unity Connection 8.6 and Call Manager 8.6. The call tree is setup as follows:
What currently happens is the call will reach the final destination and get transfered to voicemail, but callers will get the "welcome to Cisco Unity Connection" greeting. If I call 1800 directly I get the correct greeting. At first it sounded like a CSS issue, but I checked and it looks correct to me. Any feedback is appreciated.
Solved! Go to Solution.
07-23-2013 11:24 AM
Most likely because CUC is looking at the called number 6835 to route the call and not 1800.
Change the routing rules or add 6835 as an alternate extension (if not already used in a VM box)
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
07-23-2013 11:24 AM
Most likely because CUC is looking at the called number 6835 to route the call and not 1800.
Change the routing rules or add 6835 as an alternate extension (if not already used in a VM box)
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
07-23-2013 02:03 PM
Added as an alt ext in CUC and it worked. Thanks!!
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