Calls not being directed tomy System Call Handler

[abardowell]

I built a small auto attendant for an acquisition group of users moving to our head office, there are two toll free numbers as well as 4 DIDs, the carrier began forwarding these on move day to the pilot number of my AA.

The issue is that the toll free numbers work but the DIDs do not, they are routing to the UC default opening greeting for some reason rather than my AA call handler.

It's as though for some reason call manager is sending something different for these DIDs as opposed to the TFs and the UC doesn't know what to do with them so it sends to the default greeting.

Any ideas as to what may be happening would be greatly appreciated.

Regards,

Andrew Bardowell

Thomson Reuters

[Chris Deren]

How is CUCM routing these numbers to Unity? Are you translating them all to common number?
Use port monitor on unity to see what unity sees.

Chris

Sent from Cisco Technical Support iPhone App

[abardowell]

Hi Chris, it's a CTI route point with CfwdALL to voicemail, version 8.6 by the way.

[Chris Deren]

Is there just one CTI RP?  How do you get all the different numbers to the same CTI RP?

What type of PSTN connection do you have, this sounds like the original dialed number (RDNIS on PRI or diversion header on SIP trunk) might be the culpirt, please describe exact call flow for toll-free call and DID call and provide output from the port monitor.

Chris

[Vadym Maliarov]

Please also describe how the call reaches Callhandler on CUC? Do you use any Routing Rules? Please give detailed call flow description

[abardowell]

Not to worry everyone problem solved, apologies for this time waster.

The DIDs were forwarded as redirecting numbers instead of sending without as with the toll free numbers even though I specifically asked the carrier to check this on cut over night.

Consequently when the toll free numbers come in they work correctly while the DIDs do not. The TFs because the tech who worked on those programmed them to send just the called number (caller ID) and the calling number.

The tech working the DIDs sent a redirecting number as well (the original DID) which confused Unity Connection.