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Can't add subscriber

henry.ty.mak
Level 1
Level 1

Dear all,

Unity 4.03sr1 in UM enviroment with Exchange 2k3 and DC 2k3.

I can't add subscriber thru Unity followed with a error "Unreconized error 0x80005000 has occurred. The new subscriber was not successfully added."

However, I can import user from AD directly.

Also, I found two other errors in Event viewer.

------------------------------------

Event Type: Error

Event Source: CiscoUnity_DSAD

Event Category: Error

Event ID: 1048

Date: 8/10/2005

Time: 7:29:37

User: N/A

Computer: xxxxx

Description:

The AvDSAD service failed to create object.

Type: AVOBJECTTYPE_MAILUSER

Name: xxxxx

Reason: E_AV_DC_ALREADY_EXISTING: <unknown>Domain Controller:

Possible causes include: 1) Network connectivity to the Domain Controller. 2) Insufficient rights for the AvDSAD service account.

Ensure that the AvDSAD service can contact the Domain Controller and has sufficient rights to create objects. If the problem persists, enable all the micro traces for the AvDSAD service in the Unity Diagnostic Tool. Report the problem to Cisco TAC and include the diagnostic log.

----------------------------------------

Event Type: Error

Event Source: CiscoUnity_Notifier

Event Category: Run

Event ID: 1032

Date: 8/11/2005

Time: 2:36:47

User: N/A

Computer: xxxxx

Description:

Failed to set message waiting lamp for xxxx, ext xxxx, reason: Load from Doh failed. Turn on Doh diagnostics to troubleshoot.

--------------------------------

Thanks for help.

3 Replies 3

henry.ty.mak
Level 1
Level 1

Can anybody help

Henry,

See the following URL.. this might be of help to you...

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_white_paper09186a0080192db6.shtml#topic26

Rate replies if found useful...

RAj

Hin Lee
Cisco Employee
Cisco Employee

Open Regedit to

HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\Directory Connectors\DirSynchAD\1.00\Domains\FengThea.com\MailUsers

Copy the value of NewObjects to notepad

Open HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\Directory Connectors\DirSynchAD\1.00\Domains\FengThea.com\DistributionLists

Copy the value of NewObjects to notepad

open \commserver\TechTools\DohPropTest.exe

you don't need a password - click OK. You will be prompted about an invalid password. Click on ignore

On Doh Property Tester locate and click on the AD Monitor button. On the new Directory Monitor window, look at the right-pane titled Parameters and look for NEWMAILUSER_ROOT. Click on it and note the value.

You will see the path that Unity uses when creating a new user. For example it will be like CN=Users,DC=FengThea,DC=com

Repeat for NEWDISTLIST_ROOT.

Open AdsiEdit and click on Domain NC. Follow the path from above. In my case, it is Users container. Right Click on the container, and select PROPERTIES. On the new window that pops up, look for Select which proterties to view and selectOptional. Below that, look objectGUID. The value will show up with a bunch of hex numbers. Copy that hex number to notepad. Remove the 0x and spaces. The result must be identical to value of NewObjects that you got from the registry.