Get ES 70 for workaround to fix MS exchange bug.
CSCeg37011 Msgs not avail when NoDraft search folder ready but others not
B>Symptom:
A Unity Subscriber hears "You have 'x' new messages. To play new messages, Press 1"
After pressing '1', the Unity Subscriber hears "You have no new messages"
The message(s) do appear in the email client application. Message Waiting Indicators (MWI) status
is correct.
Conditions:
Unity version 4.0(4) SR1 integrated with Microsoft Exchange. One or more Unity Subscribers are
affected consistently.
Workaround:
A 4.0(4) Engineering Special 49 corrects this issue.
(es70 supercedes es49)
Further Problem Description:
The integration with Exchange involves a process where messages in the subscriber inbox are
filtered to designate voicemail & email, urgency of the message and the status of the message (read
or unread). If each of these filters are not applied, the folders containing the messages will not
be created. The symptoms above occur when the Unity Subscriber Conversation attempts to access the
folder.