02-26-2018 05:06 AM
I have uploded ringtones in CUCM and used Ringlist-wb.xml for cisco ip phone 7821. I can see the song name on the phone, but i cannot play or set it. I tryed the same procedure for cisco ip phones 7975 and 7962,while i used Ringlist.xml and everything works properly. Could someone help me with this issue ?
03-04-2018 07:02 PM
Hi,
please double check the song format that you are using (as soon as you are unable to Play it) !!!
Note: also try to reset/restart the IP Phone.
Hope this helps,
Marcelo Morais
03-05-2018 12:26 AM
I have tried to reset the ip phone, but with no success . I have tried different format. Could you suggest me program and how to convert to right format?
Kind Regards,
Изпратено от моя Huawei Mobile
03-05-2018 03:28 AM
Hi,
you can use WavePad Audio and follow the PCM File Format Requirements.
Hope this helps,
Marcelo Morais
03-24-2018 07:45 PM
Hi,
Can you include your xml file? Does conform to this specified file format?
<CiscoIPPhoneRingList>
<Ring>
<DisplayName/>
<FileName/>
</Ring>
</CiscoIPPhoneRingList>
Some things to check for:
The DisplayName and FileName fields must not exceed 25 characters
Specifically for the 7800 Series, I saw a note on case-sensitivity:
All file names are case sensitive. If you use the wrong case for the file name, the phone will not apply your changes.
04-05-2018 08:52 AM
Are you uploading the Audio Files in .raw or .rwb?
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