ccm8 and cuc8 hunt group greeting

[moiras_mom]

Hi Everyone, I haven't played with unity or call manager for several versions, now working on 8.0. I need to have the ability to place a greeting on the pilot of a hunt group then forward the caller to the huntgroup after the message plays.  Here is the scenario:

Call rings in on 123, caller gets the greeting "Welcome to ACME Acres. If you  are calling about ACME Wearhouse, please hang up and dial 555-1212, otherwise remain on the line." then the caller is forwarded to first member of the hunt group. It's a very basic application but I can't figure out how to set it up in 8.0.  Back in 4.x it was easy to do but now I'm having major brain cramps. I work in a  multi-tenant building and all the tenants want this application but no one purchase the IVR add on for unity so the easy way is out. Any suggestions?

[Rob Huffman]

Hi MM,

Here are the basic building blocks

1. In CUCM create CTI-RP (CTI Route Point) for 123 with Call Forward All

checked to route to CUC Pilot #

2. In CUC create Call Handler (with custom recorded greeting) on 123 with the

after greeting action to as described in this excellent thread

https://supportforums.cisco.com/message/3073810#3073810

and

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag060.html#wpxref53116

3. this will route the call to 456 which is the new Hunt Pilot/Hunt List/Line Group created here

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmcfg/b03htpil.html#wpxref28844

Cheers!

Rob

[moiras_mom]

That was great. Took me some time to figure out the details but that was what I needed. My customers are very happy now!

THX!

M_M

[Rob Huffman]

Hi MM,

Nice work my friend

Glad to be of some small help here!

Cheers!

Rob