CCME/AIM-CUE Issues & Potential Solutions

[ccolom]

I'm trying to get my cisco 2811 with an AIM-CUE to send calls to voicemail. Right now internal/external calls are not getting to VM and I'm not sure why. I was considering using a translation-rule but I may loose some functionality (see attch config).

Thanks,

:-)

[thisisshanky]

Did you initialize CUE and setup call-in numbers for VM to 6000 ? Does the voicemail even answer your call ?

When you call into CUE, because you have dialplan pattern configured your number will be transformed to a 10 digit. You can fix this by two ways.

a. Use E.164 numbers for each mailbox in CUE as 10 digit numbers.

b. Use a translation rule on the voip dial-peer (SIP) and translate 10 digits to 4 digits.

[ccolom]

Yes, I did initilaize CUE and when I dial 6000 from any ephone the CUE-VM system answers.