CCME Voicemail Problem

[dwinkler10]

I have a user that when he tries to login to voicemail he is told the voicemail box is in use and he can't access it. We have CME 8.5                  

[Jaime Valencia]

And what are you using for VM????

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[gkannapp]

What is the voicemail server you are using?. Is it Cisco Unity Express (CUE)?

If you are using CUE 8.x

Go to CUE admin GUI.

Voicemail -> Mailboxes

Select the mailbox which is locked, and click on unlock button.

or session into CUE from CLI, use "voicemail mailbox unlock owner" command to unlock the mailbox.