CCX System Version 12.5.1.11002

[Mike Matoska]

Trying to utilize Live Monitoring of Active Agent on a live call receive error message 

She is a Supervisor I get the same message and I'm an Administrator assign to that Que

Unable to Silent Monitor at this time. Contact your system administrator.

I'm I missing something?

[Ibrahim AlQumairi]

You need to check the silent monitor configuration, and also give the supervisor the right privilege in cucm

Please check the below link for more details:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_chapter_01001.html

[Mike Matoska]

Followed the Document I can now Monitor Live Agent calls.

It's weird have was programed half was not.

Thank You  

Thanks

[Ibrahim AlQumairi · Accepted solution]

would really appreciate it, if you would mark my answer as a solution if your issue already resolved 

Thank You @Mike Matoska