I have over 20 AD Users Accounts that have shared Email Profiles One Example.After hours CCX Script goes to Help Desk Voice Mail that's appears on 7 users profile for HelpDesk_VM That that all 7 Helpdesk Associates receive the Voice MailsOriginal que...

I need to pull the Extension List (DID) and there user for a audit what's the best method  Thank You for any Input

Supervisors receive error when trying to silent monitor when agents are in Talking 

Internal callers dialing all 10 Digits to a Call Handler the has the Option press 1 for English press 2 for Spanish it will always go to the Spanish option.Internal Callers dial just the 5 digits Auto-attendant   functions properly Now we are getting...