Mike Matoska
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Beginner
Member since ‎02-14-2023
‎02-23-2024

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I have over 20 AD Users Accounts that have shared Email Profiles One Example.After hours CCX Script goes to Help Desk Voice Mail that's appears on 7 users profile for HelpDesk_VM That that all 7 Helpdesk Associates receive the Voice MailsOriginal que...
I need to pull the Extension List (DID) and there user for a audit what's the best method  Thank You for any Input
Supervisors receive error when trying to silent monitor when agents are in Talking 
Trying to utilize Live Monitoring of Active Agent on a live call receive error message She is a Supervisor I get the same message and I'm an Administrator assign to that QueUnable to Silent Monitor at this time. Contact your system administrator.I'm ...
Internal callers dialing all 10 Digits to a Call Handler the has the Option press 1 for English press 2 for Spanish it will always go to the Spanish option.Internal Callers dial just the 5 digits Auto-attendant   functions properly Now we are getting...
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Member Since ‎02-14-2023 06:16 AM
Date Last Visited ‎02-23-2024 12:04 AM
Posts 9