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CDR not showing internal calls

FBeebe
Beginner
Beginner

     I am trying to get a handle on call volume but my CDR records dont seem to be showing any internal call infomation. I am having trouble finding information explaining how to set this up. Any help would be appreciated. I am still using Call Manager 6.1.3

4 Replies 4

Chris Deren
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

It should be there, how are you searching for the calls?

Chris

Chris,

           When looking at the CDR in excel I am looking for calls that originate and terminate at a 4 digit internal extension. Maybe I just cant read a CDR record but every call looks like it originates outside our network.

Hi,

can you provide an example of such CDR?

Thx,

Martin

Martin thanks for the help but I figured it out. I did not have the CDR Flag turned on for the server that my phones were registered with. I have CDR flagged for both servers now am seeing the internal calls.

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