There are three parts of the Agent Desktop that are staying inactive they are. call and agent state log viewing. agent statistics viewing, and recording. This results in a partial service state on the agent. He can still recieve calls and what no...
I have recntly installed the 8.6.3 version of CIPC.However ever since i installed that I can no longer hear the tones when I dial out from the softphone.I cannot always pick up an incoming call from the Cisco IPC popup that appears when a call comes...
Hi all,Hopefully someone can answer this question. We currently have CUCM 9 and are using WebEx connect (cloud) as our software phone. In CUCM, we have both LDAP Sync and LDAP Authentication on. The inconvience we have is when the user updates their ...
I am currently using LDAP sync and authentication with CUCM and all the users in Unity Connection have been imported from Communications Manager. The problem with this setup is that the voicemail and CUCM passwords are managed seperately and could be...
Hi all,We have a UC500 with two BRI connections, and a SIP trunk to a CUCM 8.6 cluster.The SIP trunk works fine, we can dial from phones attached to the UC500 to phones connected to the CUCM and vice versa but at the minute, one of the incoming DDI n...
Can I run XML apps in the 7985 phone.I have seen in the docs mentioned but have not got any concrete info related to it.When I try to run a SEND EXECUTE command( to send a text message to the phone) it simply fails-404 error
Has anyone created, or know where to find, a silent installation script for the C2C .msi?Are there registry changes that can be pushed to customize the install en liu of a silent insall?Thanks in advance.Matt
We have a site that has 2 receptionists. Each receptionist has their own Attendant Console and seperate CUEAC login. The way it is set up now is that calls will roll to console 1 and then overflow to console 2 after:Max calls > 2Wait time overflow > ...
We have remote users which connect through vpn . Their Cisco 7942 Phones reset themselfs atleat twice in a day. I am attaching some phones logs it showing me tcp timeout. It only happens to vpn user everything works fine on Lan.
Hi everyoneI have to perform a updating in a cluster with 1 publisher and 3 subscriber from 7.1 to 9.1. I would like to know some things. When I am updating the publisher. When can I start updating the subscribers? Can I update them in the same time?...
Hello,i've been trying to use WebServices with UCCX, but i'm getting the error in the attachment file.I've read some other topics about this, but couldn't figure it out.. any ideas?UCCX: 8.0.1.10000-11CUCM: 8.6.2.10000-14JAVAC: 1.6.0_35Edit: Also in ...
I have a client, whose voicemail system frequently sounds like the messges are "underwater". About once a week, they sound like this and it requires a reboot to resolve the issue (temporarily though it may be). They are running Unity Connection 8.6...
We have a UC520 and we keep getting numbers like these that will grab our FXO lines and just hang. I have to shut the port and no shut the port to clear them. any suggestions to keep these numbers from locking up the FXO lines?0x2C37F 25B8 0x87B04...
