CDR report for Trunk Utilization error code 10012

[jaheshkhan]

While generating a CDR report for Trunk Utilization the below error appeared

 

Please help the right steps to solve this issue. I think this issue started after upgrading from 11.5 SU3 to 11.5 SU8.

[Kaloyan]

Hello,

Please ensure that the "CDR Flag Enabled" service parameter is set to "True" on all call processing CUCM nodes. Then verify that the "Continuous Loading 24/7" setting is enabled from the CAR page > System > Scheduler > CDR Load.  Also verify that the below listed services are running and try restarting them:

On PUB:

- Cisco CAR Scheduler

- Cisco CDR Agent

On all call processing SUBs:

- Cisco CDR Agent

I hope this helps. 

[jaheshkhan]

I already did what you mentioned. but after that i couldnt test it.

For your information:

"CDR Flag Enabled" service parameter is set to "True" - YES

"Continuous Loading 24/7" setting is enabled ---- YES

On PUB:

- Cisco CAR Scheduler --- YES running. Also restarted.

- Cisco CDR Agent  ---- YES . restarted

On all call processing SUBs:

- Cisco CDR Agent --- YES. Already restarted.

what will I do if for some reason if it didnt work? what I need to verify? 

[jaheshkhan]

Cross verified. Issue still there. Any more suggestion?

[jaheshkhan]

Any suggestion? what we need to do? is it corrupted? the issue started after upgrading cucm.

[jaheshkhan]

Any more suggestion??

[jaheshkhan · Accepted solution]

I restarted publisher server first and then after rebooting it completely restarted subscriber server as well.. 

Then every thing seems working properly