CER LICENCING ISSUE

[Offshore Network]

Hi,

We are getting the below alert on the "Licence Manager" page of our CER:

"Warning:   Phones being tracked exceed the number of user licenses available"

Please let us know if there is a way to limit the no. of phones tracked by CER. I understand that by default it tracks all the registered phones on CUCM.

Also let us know the implications of the error message in detail.

Thanks in advance !

[Chris Deren · Accepted solution]

You cannot, all phones defined on CUCM will be tracked and unfortunately you need to license every single CUCM phone even if not used by CER, I struggled with this one before and simple answer from Cisco BU was that this is the way the product was designed. One can hope this will change in future versions :-)

HTH, please rate all useful posts!

Chris