07-23-2013 01:57 PM
Walked into a bit of a mess, CER with a 3rd-party call routing solution: Red Ski. No transition from the previous manager. Vendor support unresponsive. Anybody have a config guide?
07-24-2013 10:10 AM
Jared,
I recommend you post this and future support questions to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.
We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program! In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.
We hope to hear from you again.
Kelli Glass
Moderator for the Cisco Collaboration Community
07-25-2013 06:33 AM
Jared,
My name is Ken Rosko and I am the channel development person from RedSky. I am not sure if you are referring to RedSky being unresponsive or looking for a config guide on the RedSky solution. If that is the case please reach out to me and I would be happy to assist. My contact is krosko@redskytech.com
I look forward to hearing from you.
Ken Rosko
Director of Channel Development
312-432-5935
07-25-2013 07:35 AM
Thanks Kelli
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