CFwdALL changing without user intervention

[jmeyers]

I have a weird problem where the CFwdALL field is being set on a shared line.  I have about 5 phones with DN 212500.  They called saying that their line was getting set to forwarded to 212100.  At first I thought it was just someone forwarding it manually, but it kept happening after I cleard the setting in CUCMAdmin.  The setting would come back sporatically.

Thinking a user was still chaning this, I removed the CFwdALL from the phones' softkey templates. (users don't use CUCMUser website).  The problem still happened again.

I checked the audit logs, but it appears to only show CUCMAdmin changes...is there another log I can check to find out who/what is changing this setting?  CUCM 7.1.5

[Jaime Valencia]

mmm interesting, I'd try and look at CUCM traces just in case.

Do they have any sort of TAPI/JTAPI app, AXL or something similar in use that could change this directly in the DB??

Replication might be worth checking as well.

HTH

java

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[jmeyers]

Nothing TAPI that I can think of that would change this...we have a pretty basic setup.  Which traces should I be looking at to look for configuration changes on this DN?