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Changing auto attendant from uccx (finesse) to unity?

ShawnDSCYF
Level 1
Level 1

I was wondering if someone could help me with this.  I currently have our auto attendant going through UCCX which goes over to finesse.  I am looking to change that and have the auto attendant go through unity directly.  I setup the route point but when i dial the preset number if forwards over to main voicemail prompt.  i would like to to flow through the system call handlers that I have setup.  I cant find out what i am actually missing. The call handlers are all setup and the flows are correct as well as the greetings.  

 

1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame

One of the following:

  • A DN of the Call Handler extension set to Call Forward All to voicemail. Traditionally this DN is attached to a CTI RP but that’s not required; you can tick the Active checkbox on an unassigned DN.
  • A Direct Call Routing Rule in CUC pointing the DNIS at the Call Handler