09-21-2006 09:06 AM - edited 03-18-2019 06:23 PM
We are running Unity VM Only version 4.04. We have some users that need to record long subscriber greetings. It seems like there is a limit on the greeting of 1 minute 30 seconds. You get a message while you are recording of "You have reached your recording time limit". Is there a way to change this setting and increase the time limit?
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09-21-2006 09:22 AM
Hi Rafael,
This can be changed via Class of Service Greetings Settings.Set up a COS that allows the length of Greeting that these users need or just adjust the existing COS that they are using;
Class of Service Greetings Settings
The class of service greetings setting specifies the maximum length of greetings.
Subscribers > Class of Service > Greetings Page
Maximum Greeting Length in Seconds
Select the recording length allowed to subscribers assigned to this COS for recording greetings.
The range is 1 to 999 seconds; the default is 90 seconds.
If enabled, a warning tone will sound before the maximum greeting length is reached
From this good doc;
Hope this helps!
Rob
09-21-2006 09:22 AM
Hi Rafael,
This can be changed via Class of Service Greetings Settings.Set up a COS that allows the length of Greeting that these users need or just adjust the existing COS that they are using;
Class of Service Greetings Settings
The class of service greetings setting specifies the maximum length of greetings.
Subscribers > Class of Service > Greetings Page
Maximum Greeting Length in Seconds
Select the recording length allowed to subscribers assigned to this COS for recording greetings.
The range is 1 to 999 seconds; the default is 90 seconds.
If enabled, a warning tone will sound before the maximum greeting length is reached
From this good doc;
Hope this helps!
Rob
09-21-2006 09:23 AM
This can be changed from Unity Web Admin -> Class of Service -> Greetings. Make sure that you choose the COS for the user group that you would like to change.
Hope this helps. If so, please rate the post.
Brandon
09-21-2006 09:57 AM
Thank you very much for your help. This fixed it. Another quick thing along the same lines. Where can you change the length of Call handler Greetings?
09-21-2006 12:22 PM
Hi Rafael,
You are very welcome! I have never seen a maximum length for Call Handler Greetings, have you encountered a problem along these lines when trying to record one? Let me know, maybe I misinterpreted the question :)
Take care!
Rob
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