Hi All,
Just wondering if anyone has come across the following issue:
- Call comes in and is answered by either one of the (4) receptionist phones
- Receptionist looks at the phone ready to transfer a call
- Screen show no transfer key although the template has one assigned
- Symptom does not show up on internal calls only external calls
Incoming Call Routing:
- Calls are directed to a DN that is overlayed by all 4 reception phones
- If first DN is busy then calls fall over to the subsequent DN's which are all overlayed
- All DN's are setup as Dual-Line
Ephone template:
ephone-template 1
conference drop-mode local
conference add-mode creator
conference admin
softkeys hold Join Newcall Resume Select
softkeys idle Redial Gpickup Cfwdall Dnd Pickup ConfList Join RmLstC
softkeys seized Redial Gpickup Cfwdall Endcall Callback Meetme
softkeys alerting Callback Endcall
softkeys connected Hold Endcall Trnsfer Confrn ConfList RmLstC Join Select
softkeys ringing Answer Dnd HLog
There are two phone types:
- 7962 type phones with 1X 7915-24 add-ons
- 6921 type phones
The same template is used for both phone types, is this a problem? Should i be using different templates for each phone time?
Any thoughts or suggestions would be much appreciated.
Cheers,
David.
Cheers,
David Trad.
**When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *
