We recently upgraded to CUCM 12.5 and there are differences when replacing phone sets to new models. I have many Cisco 8800 sets programmed in CUCM and some of them, when booting up, are asking for a primary extension and PIN. I have added PIN's to some (under end user config) and the new phone accepts it but have a handful that are not accepting the PIN.
Not sure what the issue is. Each of these users have a phone associated with it.
Thank you.