Cisco Agent Desktop crashes

[cmbpaulo1]

Hello,

We are having a very intermittent issue with CAD (8.5.1), where it simply crashes and displays an ...has stopped working message with the details below:

     Problem signature:

       Problem Event Name:                        APPCRASH

       Application Name:                             agent.exe

       Application Version:                           8.5.1.312

       Application Timestamp:                     4f7fe7db

       Fault Module Name:                          mshtml.dll

       Fault Module Version:                        8.0.7601.18094

       Fault Module Timestamp:                  512f5c33

       Exception Code:                                  c00000fd

       Exception Offset:                                000a698c

       OS Version:                                          6.1.7601.2.1.0.256.48

       Locale ID:                                             1033

       Additional Information 1:                  39a4

       Additional Information 2:                  39a4d7f18c1c7c725934453009d2f1b9

       Additional Information 3:                  b779

       Additional Information 4:                  b7794480bc5f284bb9bdd915c879c809

Has anybody seen this?

Any ideas/comments/hints greatly appreciated.

Thanks in advance,

Paulo Silva

[Anas Abueideh]

Hi,

what is your UCCX exact version ? what is your OS version, is it 32 or 64 ?

regards

Anas

[cmbpaulo1]

Hi Anas,

Thank you for your response!

UCCX version: 8.5.1.11003-32

OS: 32 bit

Thanks,

Paulo Silva

[anchoudh]

Hi Paulo,

Please check the behaviour by reinstalling the CAD one more time.

I guess you have already run the CAD client configuration tool.

Please check out the below UCCX comp matrix for the supported client platforms,

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Hope this helps.

Anand

Please rate helpful posts !!

[jrockhill]

We are running into the exact same issue with a slightly different version.

Versions are crosschecked and all listed as compatible according to the UCCX comp Matrix

Error began to occur about two weeks ago (at least that is when the agents began reporting it)

CAD version: 8.5.1.417 ; UCCX version:8.5.1.11004-25; CUCM version:8.5.1.13900-5

Agent Desktops are installed on Windows 7 systems

It is sporadic amongst all agents, no particular time of day or activity is occuring when it crashes

[cmbpaulo1]

Hi jrockhill,

Thanks for replying!

Do you guys have any custom appliaction interfacing with CAD somehow?

Thanks,

Paulo Silva

[kalekars]

Hi All,

Is uccx 8.5.1.11004-25 compatible with CUCM 9.1.1.20000-5. I am facing the strange issue while downloading the Cisco  Unified CCX Client Configuration tool  plugins its giving the error "default entry:Awaiting return value from uploader.exe". Please help

Regards,

Sachin Kalekar

[Jason Aarons]

I too am getting this "Cisco  Unified CCX Client Configuration tool  plugins its giving the error "default entry:Awaiting return value from uploader.exe".

Did you ever find a fix?

UCCX 10.5.1.10000-24

Windows 7SP1 64-bit

[richb1971]

Same thing on CCX 9.0.2.11001-24 (ES04-34) with CUCM10.

Any fix yet?

Rich