Cisco Agent Desktop Rascal Service

Brian Palmer · ‎08-28-2013

There are three parts of the Agent Desktop that are staying inactive they are. call and agent state log viewing. agent statistics viewing, and recording. This results in a partial service state on the agent. He can still recieve calls and what not, but these things also need to be working. I know it relates to the rascal service. I have attached an image of the post install area that is related to this service. Let me show you an agent log:

Any feedback is appreciated.

2013-08-27 22:36:08:786 INFO DESK1141 RASCAL Server Feature auto-recovery message received.

2013-08-27 22:36:08:833 INFO DESK1004 RASCAL auto-recovery message received.

2013-08-27 22:36:08:833 INFO DESK1141 RASCAL Server Feature auto-recovery message received.

2013-08-27 22:36:09:255 INFO DESK1004 RASCAL auto-recovery message received.

2013-08-27 22:36:09:255 INFO DESK1141 RASCAL Server Feature auto-recovery message received.

2013-08-27 22:36:09:427 INFO DESK1103 Login to enterprise server.

2013-08-27 22:36:09:427 WARN STD3000 Get registry key <Max Wait Time> under path <SOFTWARE\Calabrio\CAD\Enterprise Data\setup>. Object not found: <2:The system cannot find the file specified.>.

2013-08-27 22:36:09:427 WARN STD3000 Get registry key <Initial Time> under path <SOFTWARE\Calabrio\CAD\Enterprise Data\setup>. Object not found: <2:The system cannot find the file specified.>.

2013-08-27 22:36:09:427 WARN STD3000 Get registry key <Increment> under path <SOFTWARE\Calabrio\CAD\Enterprise Data\setup>. Object not found: <2:The system cannot find the file specified.>.

2013-08-27 22:36:09:427 WARN STD3000 Get registry key <Maximum Time> under path <SOFTWARE\Calabrio\CAD\Enterprise Data\setup>. Object not found: <2:The system cannot find the file specified.>.

2013-08-27 22:36:09:427 WARN STD3000 Get registry key <Retry Sleep Interval> under path <SOFTWARE\Calabrio\CAD\Enterprise Data\setup>. Object not found: <2:The system cannot find the file specified.>.

2013-08-27 22:36:10:302 INFO DESK1005 Enterprise auto-recovery message received.

2013-08-27 22:36:10:302 INFO DESK1008 Enterprise-SupervisorWorkflow auto-recovery message received.

2013-08-27 22:36:10:302 ERROR DESK3107 Unable to retrieve data from Enterprise Database.

2013-08-27 22:36:10:317 INFO DESK1005 Enterprise auto-recovery message received.

2013-08-27 22:36:10:317 INFO DESK1008 Enterprise-SupervisorWorkflow auto-recovery message received.

2013-08-27 22:36:10:333 INFO DESK1005 Enterprise auto-recovery message received.

2013-08-27 22:36:10:333 INFO DESK1004 RASCAL auto-recovery message received.

2013-08-27 22:36:10:333 INFO DESK1008 Enterprise-SupervisorWorkflow auto-recovery message received.

2013-08-27 22:36:10:333 INFO DESK1141 RASCAL Server Feature auto-recovery message received.

2013-08-27 22:36:10:458 WARN STD3000 Get registry key <DEPLOYTYPE> under path <SOFTWARE\Calabrio\CAD\Site Setup>. Object not found: <2:The system cannot find the file specified.>.

2013-08-27 22:36:10:646 INFO DESK1120 Login to telephony server.

2013-08-27 22:36:10:755 INFO DESK1114 Get Login Method from LDAP unsuccessfully. Login Method = 0.

2013-08-27 22:36:16:114 INFO DESK1302 Calling SetAgent.

2013-08-27 22:36:16:130 INFO DESK1307 Calling Login.

2013-08-27 22:36:16:161 ERROR DESK3000 General exception occurred.

2013-08-27 22:36:16:177 WARN DESK2007 Request to log the agent in failed.

2013-08-27 22:37:13:645 INFO DESK1300 Attempt to login using the agentID and different extension!

2013-08-27 22:37:13:676 INFO DESK1302 Calling SetAgent.

2013-08-27 22:37:13:676 INFO DESK1307 Calling Login.

2013-08-27 22:37:13:801 INFO DESK1301 Another agent with the sameID/different extension is already logged in, will attempt to log them off.

2013-08-27 22:37:13:801 INFO DESK1304 Calling SetAgentState.

2013-08-27 22:37:13:895 INFO DESK1303 Calling Logout.

2013-08-27 22:37:17:239 ERROR DESK3051 FailedServer = 10.1.233.75 - ReasonCode = 3

2013-08-27 22:37:17:254 INFO DESK1312 Initial request to connect to Cisco CTIOS server failed, client will automatically attempt to connect to backup (if any)

2013-08-27 22:37:17:254 INFO DESK1302 Calling SetAgent.

2013-08-27 22:37:17:270 INFO DESK1307 Calling Login.

2013-08-27 22:37:17:520 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 22:37:17:645 INFO DESK1118 Login to chat server.

2013-08-27 22:37:17:879 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000060000000010102000b00000031302e322e34322e363500001c0c00000c000000521d706d00000b47000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2013-08-27 22:37:17:910 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2013-08-27 22:37:17:910 INFO DESK1009 Call Chat auto-recovery message received.

2013-08-27 22:37:24:832 INFO DESK1304 Calling SetAgentState.

2013-08-27 22:37:24:879 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 22:38:54:394 INFO DESK1304 Calling SetAgentState.

2013-08-27 22:38:54:440 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 22:43:48:284 INFO DESK1304 Calling SetAgentState.

2013-08-27 22:43:48:362 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 22:46:07:800 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 22:46:07:831 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 22:46:51:426 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 22:46:54:223 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 22:58:52:146 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 22:58:54:927 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 22:59:39:710 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 22:59:39:725 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 23:00:25:867 WARN DESK2126 Unable to write call data to RASCAL: GID= 1377660918 Error=Client recovering connection to server

2013-08-27 23:00:25:883 WARN DESK2126 Unable to write call data to RASCAL: GID= 1377660918 Error=Client recovering connection to server

2013-08-27 23:00:26:180 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 23:00:30:883 WARN DESK2018 Unable to update wrapup data to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 23:00:30:883 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 23:01:13:665 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 23:01:15:728 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 23:14:56:749 WARN DESK2126 Unable to write call data to RASCAL: GID= 1377660918 Error=Client recovering connection to server

2013-08-27 23:14:57:046 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 23:15:01:452 WARN DESK2018 Unable to update wrapup data to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 23:15:01:452 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server