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Cisco Agent Desktop software running multiple times in Task Manager

nshaffer79
Level 1
Level 1

Has anyone seen an issue with Cisco Agent Desktop v 6.6(1) where after closing the program completely it stays running in Windows Task Manager. We have the Agent software installed on 8 PCs and only one of them is having this happen to them. One time the PC had 15 instances of Agent.exe running in Task manager. A reboot of the PC corrected the issue, however when the issue does happen her chat box within the Agent software shows as Initializing and the agent's name appears and reappears on the Supervisor Desktop software.

If anyone needs any other info as to the versions we're using or anything else please let me know. I have searched all over the net for a solution and haven't found anything. My next step is to do a TAC case, but I wanted to post something here to see what responses I got.

Thanks,

Nick

7 Replies 7

JEck
Level 1
Level 1

We are running into the same issue.  I was wondering what the fix was?

Thanks

Jerry