12-04-2012 02:14 PM - edited 03-19-2019 05:58 AM
Hi everybody,
A customer is having problems with this Software. When both receptionists try con login to the CUAC they get the following message:
Failed to login to server
the following error was returned
License expired or limit exceeded
When the customer wants to get in the Attendant server, she's not allowed to choose any option, not even the "about" option.
I'm attaching an image with this issue.
Any help is really appreciated.
Regards.
Patricio
Solved! Go to Solution.
12-04-2012 06:12 PM
Sounds like their evaluation license ran out; or, the server lost it's license file. I feel as if I've heard of that happening before with the CUxAC products but have no examples to prove it.
Assuming you didn't save the license file for DR purposes, you'll need the Cisco Sales Order number or the PAK code and to get a replacement from licensing@cisco.com. Once you have a legit license file again you should be able to load it under About > Licensing (if I have the menus memorized correctly) and restart the services.
Please remember to rate helpful responses and identify helpful or correct answers.
12-04-2012 06:12 PM
Sounds like their evaluation license ran out; or, the server lost it's license file. I feel as if I've heard of that happening before with the CUxAC products but have no examples to prove it.
Assuming you didn't save the license file for DR purposes, you'll need the Cisco Sales Order number or the PAK code and to get a replacement from licensing@cisco.com. Once you have a legit license file again you should be able to load it under About > Licensing (if I have the menus memorized correctly) and restart the services.
Please remember to rate helpful responses and identify helpful or correct answers.
12-05-2012 05:49 PM
Many thanks for your reply Jonathan. It's been very helpful.
Regards.
Patricio
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide