Hello everyone, I'm having an issue with a cisco 7911 ip phone. It´s showing the "Configuring IP" error message. If I take a look on the CUCM (10) under Device/Phone/Status: "Rejected". This is an IP phone of a branch of a bank. The thing is that all the other 7911s are registering without any problems. This is only happening to this 7911. We did a hard-reset to the ip phone but with no success. I can still see "Rejected" under Status. Could anybody give me a hand with this issue. Regards, Patricio ... View more

This command is showing me the following alarms in two E1 interfaces. What troubleshooting should I do? I see alarms in: slip secs, Fr Loss Secs, Line Err Secs, Degraded mins, etc, etc. Shoul I also check something in the CUCM (ver. 8.6.2.20000-2)? E1 0/1/0 is up.   Applique type is Channelized E1 - balanced   No alarms detected.   alarm-trigger is not set   Version info FPGA Rev: 08121917, FPGA Type: PRK4   Framing is NO-CRC4, Line Code is HDB3, Clock Source is Line.   International Bit: 1, National Bits: 11111   Data in current interval (579 seconds elapsed):      0 Line Code Violations, 0 Path Code Violations      0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins      0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs   Total Data (last 24 hours)     446 Line Code Violations, 522 Path Code Violations,      2 Slip Secs, 48 Fr Loss Secs, 2 Line Err Secs, 3 Degraded Mins,      134 Errored Secs, 26 Bursty Err Secs, 0 Severely Err Secs, 50 Unavail Secs E1 0/1/1 is up.   Applique type is Channelized E1 - balanced   No alarms detected.   alarm-trigger is not set   Version info FPGA Rev: 08121917, FPGA Type: PRK4   Framing is NO-CRC4, Line Code is HDB3, Clock Source is Line.   International Bit: 1, National Bits: 11111   Data in current interval (579 seconds elapsed):      0 Line Code Violations, 0 Path Code Violations     200 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins      200 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs   Total Data (last 24 hours)      0 Line Code Violations, 0 Path Code Violations,      29774 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins,      29774 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs Thanks for any help. Best, Patricio ... View more

Hello, How would I have to configure an extension to a cell phone number to start at a specific time in Call Manager Express. For example if I had to forward dn 1234 to my cell phone number 1512345678 starting tomorrow Friday at 15:00 hrs. Would this be correct?: ephone-dn 1 number 1234 description USER name USER call-forward busy 91512345678 call-forward noan 91512345678 timeout 10 Any help is welcomed. Thanks. Patricio ... View more

Hello, We have a client with Cisco 6921 IP Phones in a CUCM 7.1.5.31900-3. They want to increase the range of "Busy Trigger" from 1 to 2 but they cannot do it. The version of the firmware is 9.0.3.0. Is there any firmware version that could allow to increase to 2 the Busy Trigger? Any help is appreciated. Regards. Patricio                   ... View more

Hi everybody! I need to know how do I check if a CUCM version has a certain Service Update. In this case SU4 for CUCM 7.1.5 version. Where do I see it? Regards. Patricio ... View more