Cisco Call Manager - Informix DB default password

[ayhanzeybek]

Could anyone share the Informix db access default password.

Cisco UCCX Version 11.6.1

[b.winter]

What you wanna do in there?! What should you be able to do there, which you cannot do via WebGUI or CLI?

Besides: I don't know, if there is access to it at all. This is not a normal DB like in every Windows DB server or similiar.

[Jonathan Schulenberg]

CUCM or UCCX? Your post title and body don't match.

CUCM does not allow direct ODBC access; the closest you can get is a SQL statement via the AXL API; however, that is rarified territory that is not well documented (much of the input validation is implemented at the web app layer, not the DB). Just ask any of the provisioning software ecosystem vendors how much they have struggled with it. Be very careful if you go this route.

UCCX allows ODBC access - but there are only three supported use cases:

1. An external/off-board CUIC Premium instance
2. 3rd-party wallboard software - but only accessing the two real-time tables not more than once every 10 seconds.
3. Custom report development, specifically creating new stored procedures to be executed by CUIC Report Definitions. Cisco expects the developer to have sufficient database administration skills to optimize the stored procedure though.

Querying the database directly for reporting purposes is not supported and can destabilize UCCX. CUIC implements an I/O throttle to protect the system from excessive database load that could impact call processing. Going directly to the DB bypasses this protection.

Anyway, you can (re)set the password from the Tools > Password Management menu.