Cisco CME voice mail configuration

[rajkamath]

All, we have just received our cisco ISR4321 router with 6 fxo ports. we have analogue pabx that we want to move to cisco. The BOQ that the vendor provide includes the following :

ISR4321/K9, CON-SNT-ISR4321K, NIM-2FXO,4 FXO, PVDM4-64, CP-7811-k9=, CON-SNT-CP78119K, CME14-UL, CON-ECMU-CMEULCTG ( 26 licenses )

Inventory on cisco router shows below 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
INFO: Please use "show license UDI" to get serial number for licensing.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

NAME: "Chassis", DESCR: "Cisco ISR4321 Chassis"
PID: ISR4321/K9 , VID: V08 , SN: FDO2633M0P5

NAME: "Power Supply Module 0", DESCR: "110W AC Power Supply for Cisco ISR 4320"
PID: PWR-4320-AC , VID: , SN:

NAME: "Fan Tray", DESCR: "Cisco ISR4320 Fan Assembly"
PID: ACS-4320-FANASSY , VID: , SN:

NAME: "module 0", DESCR: "Cisco ISR4321 Built-In NIM controller"
PID: ISR4321/K9 , VID: , SN:

NAME: "NIM subslot 0/1", DESCR: "NIM-2FXO Voice Analog Module"
PID: NIM-2FXO , VID: V03 , SN: FOC262761RB

NAME: "NIM subslot 0/2", DESCR: "NIM-4FXO Voice Analog Module"
PID: NIM-4FXO , VID: V03 , SN: FOC26292T43

NAME: "PVDM subslot 0/4", DESCR: "PVDM4-64 Voice DSP Module"
PID: PVDM4-64 , VID: V02 , SN: FOC26232ZME

NAME: "NIM subslot 0/0", DESCR: "Front Panel 2 ports Gigabitethernet Module"
PID: ISR4321-2x1GE , VID: V01 , SN:

NAME: "module R0", DESCR: "Cisco ISR4321 Route Processor"
PID: ISR4321/K9 , VID: V08 , SN: FDO26300QM1

NAME: "module F0", DESCR: "Cisco ISR4321 Forwarding Processor"
PID: ISR4321/K9 , VID: , SN:

Could someone please advise if with the configuration above will we be able to configure voicemail . I know there is auto attendant feature(B-ACD) that could be done. More worried about voice mail box setup. Is that included in the CME license and its just a software enabling and not requiring anymore hardware. 

getting mixed responses. Have people saying we need a ECS server and some are telling about installing a separate module and getting Cisco Unity express license sourced. Where will the module go. is that to be plugged inside the router. 

Any guidance will be very helpful. First timer to setting up these things hence desperate to find info before proceeding. 

thanks in advance

[Deepak Kumar R]

Hello @rajkamath You need CUE ( Cisco Unity Express) as the voicemail solution for CME. The earlier ISR G1 and G2 were capable of accommodating a inbuilt CUE card. But in your ISR4321 you will have to install and integrate Cisco Unity Express Virtual on a UCS server. To install CUE Virtual on the same router please check the below documentation. Also ensure CUE Virtual is part of your original Bill of Material so that you have the licenses. 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel10_2/install/cue_install_book/cue_virtual_support_for_kvm.pdf

[Nithin Eluvathingal]

CUE virtual is that still available ? 

Asper Cisco Unity Express is EOL

Asper EOl Document Product migration options is unity connection. And I CCW I couldn't find a part number for Unity Express.

Customers with an active SWSS support contract may convert existing Cisco Unity Express version 9.x or 10.x voice mail licenses to Cisco Unity Connection version 12.x basic voice mail licenses using the Product Update Tool

[Deepak Kumar R]

[Nithin Eluvathingal]

Unity express and unity connection are two products. If its virtual or non virtual,  the product name is  Unity express AKA CUE.

version 9 and 10 of unity express are virtual which can be installed on a server module. 

But From 10.X there was no unity express Cisco released. And Asper Cisco product migrations its recommended to migrate to unity connection if you are on 9.X or 10.X. 

[rajkamath]

Many thanks for the reply.  Dont want to go the UCS server route Would I need to get an upgrade on the 4321 in terms of memory etc if we were to run it directly off the router. is that correct ? any suggestions on where to look for the parts /# etc ?

[Deepak Kumar R]

Did you check the document link from my pervious post. That guide talks about the hardware requirements in table 1.

[Nithin Eluvathingal · Accepted solution]

As Unity Express EOS dates are crossed you need a unity connection. 

Unity connection support UCS-E have a look on the below link

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/REST-API/APIs_Pages/b_Cisco-Unity-Connection-on-UCSE.html