Cisco IP Phone 7960 unprovisioned

[Ahmed habib]

I have CME 10.5 and I tried to add 7960 as a SIP and downloaded firmware v8.3 and upload it to CME but the phone is showing unprovisioned  although it takes the suitable ip address and tftp  

[R0g22]

Post your CME configuration please.

[Ahmed habib]

Here is the configuration 
I added the phone in voice register pool 2 and it took an IP normally

[Georgios Fotiadis]

Try this:

voice register global
 no create profile
 create profile

If the phone still does not register attach debug logs for:

debug ccsip messages

debug voice register events

[R0g22 · Accepted solution]

So what is happening on the phone at the moment ? A couple of things -

1. Remove authenticate realm
2. Check if the phones are getting a correct default gateway.

Enable following on the CME while the phone tries to register -

debug tftp events
debug ccsip non-call
debug ccsip error
debug ccsip message
debug voice register event
debug voice register error