Unified Communications Infrastructure

In the HDS database (Historical data store), How are the RouterCallKey and RouterCallKeyDay  ( t_Termination_Call_Detail table)values generated ? are they unique for each "call and transfers of the same call" or are they different ?

The CUCM in my company doesn't support 8d841 IP Phones and I can't upgrade it nowadays so I installed CME and register these series on it  I want now to create a connection between CME and CUCM ,I added H323 gateway configuration and made a dial peer...

Hi Guys,   My Customer is trying to do conference, but, the conference didn´t worked. I verified in the RTMT that appear de Code: 458752 0x70000 Drop any party/drop last party   458752 0x70000 Conference drop any party/Conference drop last party (...

Hi all,    Can someone please assist.  I have Jabber MRA single server deployment Expressway C and E.  All of a sudden, Jabber phone services no longer connect.  Instant messaging and voicemail appears to be ok.  Expressway E and C traversal zone is ...

So I was troubleshooting some failed backups for a customer - figured out eventually that the backup server filled up - and I was attempting to download the DRF logs on RTMT but the Query got stuck. Checking the command line there was over 380,000 fi...

I'm in need of assistance in obtaining a part number to get software support for 2 virtual instances of Call Manager 10.5.  There are about 500 users at the company. We have some configuration issues and we need to renew our support on Call Manager s...

Does Unity Connection 10.5.2 have an option to export the user templates (or is there a 3rd party tool available)?  We have about 300 of these user templates created and I'm looking for an option to view all of their configurations settings are corre...

Does the Call Manager Business Edistion 7000 Support redundancy ?

Dear All, I wanted to make a secure (Encrypted) call between the registered endpoints with in the same CUCM 11.5.0 I have created a secure Phoone Profile and added them into the Endpoints profile.  I have set the endpoint DX80 on TLS as a transport ...

Hi all Not sure if this is the correct place to askOne of our clients has asked us to investigate & develop a solution to add and maintain their customer details (name / telephone number) on their Cisco handsetsBeing unfamiliar with Cisco Call Manage...

I receive an error at times when entering the end user information. where the system adds a *01 to the extension. I understand the reason why, I don't understand where I can find the first extension in order to delete it?