Cisco Jabber client not displaying Contact Photos

[abhikasliwal]

Hi All,

We have configured an external webserver to store our contact photos. But I couldn't get it working on Jabber windows clients. It works for CUPC8.5. I run the wireshark on webserver and can't see any request from Jabber client. xml file is -

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">

<Directory>
  <DirectoryServerType>EDI</DirectoryServerType>
   <PhotoUriSubsitutionEnabled>true</PhotoUriSubsitutionEnabled>
  <PhotoUriSubstitutionToken>sAMAccountName</PhotoUriSubstitutionToken>
  <PhotoUriWithToken>http://webserveraddress/people/sAMAccountName.jpg</PhotoUriWithToken>
</Directory>

<CUCM>
  <PhoneService_UseCredentialsFrom>presence</PhoneService_UseCredentialsFrom>
</CUCM>

</config>

Can someone please advise what's the issue.

[abhikasliwal]

Hi Jasmeet,

Any luck with the logs ??

Regards,,

Abhi

[glenn.ong]

Hi guys,

Glad I found this thread. I have exactly the same issue with Abhi at the moment with my Jabber client. Photos are stored and retrieved on a standalone HTTP server, works perfectly with CUPC (8.5.1) but not Jabber (9.0.1). I'll be watching this thread with interest for potential resolution.

Please keep the discussions coming.

regards,

Glenn

[acgarcia]

I have the exact same problem too.

Hosting my jpg on and http server and all is well  with CUPC 8.5.  As soon as I delete CUPC on PC and install Jabber for Windows 9.0.4 then no photos.

Funny thing is I have upgraded the iPads to Jabber for iPad and photos work there and also work on Jabber IM for iPhone.  Come on Cisco!  Don't make us re-invent the wheel again...

I'm watching this thread too.  This is our Verizon UCCaaS demo that we deliver demos to for customers.  Kind of embarrasing that Lync has Photos and we don't.  This should be simple and you should be able to upgrade a client on a PC and not have things not work.

[glenn.ong]

Judging by the number of views on this thread, there are quite a number of people having the same issues. Just like share that the problem still persists with Jabber for Windows 9.1.1. This issue has now become a showstopper for us to upgrade from CUPC to Jabber. Any help on this would be much appreciated.

[Norberto Salgado]

Hi,

anyone was able to solve this issue? We seem to be hitting the same problem.

Thank you.

Best regards,

Norberto

[glenn.ong]

We managed to resolve the issue ourselves. In contrast with CUPC8.5,  which does not necessarily need a manually configured client  configuration file for it to work, Jabber mandates it. So for those guys  who had contact photos working with CUPC8.5 using HTTP server and not  working whilst using Jabber 9.1 for Windows, try this:-

- Manually create a jabber-config.xml using the following guide:-

http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_0110.html#JABW_RF_C212F571_00

or you can create it using the "config file generator" posted here

https://supportforums.cisco.com/docs/DOC-25778. The bare minimum for contact pics using HTTP server ONLY to work is:-

-

-

  true

  sAMAccountName

  http:///sAMAccountName.jpg

- Upload this file onto a TFTP server (CUCM recommended as per

hhttp://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_0110.html#JABW_TK_S9B0D32D_00)

- Test whether you can access this config file from where the Jabber client is installed by browsing

http://:6970/jabber-config.xml

After doing the above, contact photo using HTTP server  on Jabber for Windows should work providing that there's no other  connectivity issues.

regards,

Glenn