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Cisco Jabber Outbond calls to H323 VC endpoints not working using Expressway C

Vinod16
Level 1
Level 1

‎05-09-2016 11:46 PM - edited ‎03-19-2019 11:05 AM

Dear All,

We Have DX650, Cisco Jabber - CUCM - Expressway C - H323 VC endpoints.

We make 1 rule in Expressway C as @video  So that DX650 can established a connection with H323 Endpoint.

Seen 1 :- Dx650 - CUCM- EXP_C- H323 Endpoint ... We dial IP@Video ---- Call is connected.

Reverse order :  h323 Endpoint-EXP_C-CUCM-Dx650  --- We Dial Extension@EXP_C IP --- Call is connected.

                       Here Extension is Directory Number of DX650/Jabber  and IP is Expressway C IP.

Seen 2 :- Jabber - CUCM- EXP_C- H323 Endpoint ... We dial IP@Video ---- Call is not connected automatically disconnected.

Reverse order :  h323 Endpoint-EXP_C-CUCM-- Jabber  --- We Dial Extension@EXP_C IP ---Call is connected.

My Query is why i am not able to make call from jabber . any 1 have any idea... 

Any solution/Idea to do Troubleshoot further..

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6 Replies 6

Manish Gogna
Cisco Employee
Cisco Employee

‎05-11-2016 12:25 AM

Get the detailed callmanager service trace from cucm to see the digit analysis and signaling. Need to check if correct route pattern is being used and what exactly is the reason code for call disconnect. You can also collect simultaneous diagnostic logs from Exp.

Manish

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Vinod16
Level 1
Level 1
In response to Manish Gogna

‎05-11-2016 04:57 AM

Hi Manish,

I didnt understand what you need .

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Manish Gogna
Cisco Employee
Cisco Employee
In response to Vinod16

‎05-11-2016 05:00 AM

Hi,

You need to collect detailed callmanager service traces from cucm as per the procedure in the following link

https://supportforums.cisco.com/document/126666/collecting-cucm-traces-cucm-862-tac-sr

Manish

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Vinod16
Level 1
Level 1
In response to Manish Gogna

‎05-12-2016 02:56 AM

Hi manish,

Call is not hitting on Expressway C so i dont think we will get anything in log.

i just dialed any URI (IP@video) and suddenly its disappear while same URI is working for DX650

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heathrw
Level 4
Level 4

‎05-13-2016 07:20 PM

From the vcs post the search history for the failed call, that may have detail on why the call is failing.

can your jabber dial URI internally? Check that is enabled in your jabber-config.xml with the following line

<EnableSIPURIDialling>true</EnableSIPURIDialling>

Refer to guide for CUCM to VCS configuration

http://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/vcs/config_guide/X8-7/Cisco-VCS-SIP-Trunk-to-Unified-CM-Deployment-Guide-CUCM-8-9-10-11-and-X8-7.pdf

Check out the CUCM 11.x SRND Page 191

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11.pdf

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Vinod16
Level 1
Level 1
In response to heathrw

‎05-15-2016 09:41 PM

Hi ,

I didnt find anything on EXP_C Search history...

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