Cisco presence client for mac issues

[BILL PETERSEN]

Hello

We have version 8.5 CUPS and we are running the CUPC client on windows machines just fine. I loaded the 7.x cupc client on a few mac laptops and it doesnt want to connection in both cases. they seem to talk to the server to some degree but fail.

Any special CUPS settings that are needed when running the mac client?

It almost seems like the client starts connect but it bombs out on a phone mode not defined and also messages about SIP unauthorized.

Again it is just the mac users at this point

Any ideas

thanks

[RAJAMANI Nallakaruppan]

Hi Bill,

      What is the MAC OS version? If it is Lion OS (10.7), CUPC isn't supported on this version and the details can be found in the following link

http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_1/english/release/notes/cupc71.html#wp161925

     However, we have the Cisco Jabber Release 2 coming up, which would be supported on the MAC Lion OS.

Regards

Raj

[Chris Tolley]

Check the server health in the CUPC help menu for a hint.