Cisco Prime Collaboration Assurance 10.0 | CDR Issues

[Edu_Lassance]

Hello,

I'm trying to configure my CUCM 10.0 to send CDR record to my Cisco Prime Collaboration 10.0, but the CUCM can't connect to the SFTP in the Cisco Prime.

I tried connect to other SFTP client, but unsuccessful, too. I have received "invalid username or password" response.

I can connect the port 22 and 26, by command prompt for example. I followed all the steps of the "Deployment Guide", but I can't add the Cisco Prime in CUCM.

Thanks a lot

Eduardo Lassance

[Aman Soi]

Hi Edu,

In Prime Assurance , under Adminstration ---system setp ---assurance setup ---sftp settings , in username [smuser] , can u re-enter the password , apply and then, check.

regds,

aman

[Edu_Lassance]

Hi Aman,

I've tried and waited as deployment guide (one minute), but still does not work.

Thanks

Eduardo Lassance

[Vlad Vlaicu]

Hi Edu!

You are most likely hitting bug https://tools.cisco.com/bugsearch/bug/CSCun62625 (Unable to use Collaboration Assurance as CDR server)