Unified Communications Infrastructure

Does anyone know of any documentation on how to integrate Lync with Attendant Console for Presence information. I see from Cisco's website that it is possible but I can't find any information on how to do it. We are running Enterprise Attendant Conso...

Hi, We have recently deployed a call manager 10.0 where we registered a phone 8961 and selected 1expansion module CP-CKEM-C= in the configuration and connected it with the phone.Unfortunately neither the expansion moudules light glows nor it turns on...

Hi, I have a customer who has CUCM version 6.1. Their UCSS has lapsed quite some time ago. I'm looking to get this re-instated and upgrade them to CUCM v10 and move them across onto CUWL Standard. Would I therefore need to order a UCSS reinstatement ...

CUCM 8.6.2CUC 8.6.2 Hello,Has anyone experienced an issue when a person calling from a Verizon iPhone consistently cannot hear the called parties greeting play or leave a message?  I have some users with Verizon iPhones that are reporting this issue....

Hi, I am unable to find the readme for 8.6(2a)SU4a. I see it for Unity but not CUCM. Does anyone know where I can find the readme?

 Hi Guys, My Customer have the CUCM 8.6.2.23900-10 and are having problem with two models IP Phone. The IP Phone model 8961 and 6941 are with follow behavior:- When the user goes off-hook, He need wait 03 seconds to hear the tone;- When the user rece...

Hi  I need to create IVR with unity as bellow flow  Welcome (System Call Handler)--> 1 to Enter Extension wish to reach (How can user Enter Extension ? how it can be handle and forward to CUCM ?)                                                       ...

At this I'm in processing of implementation Cisco Jabber UC solution for big Company.I use CUCM 9.1.2, Cisco IM and Presence 9.1.2, CUC 9.1.2, Cisco Jabber for Windows 9.6.1.I have issue in Cisco Jabber with VoiceMail Integration - when I leave voice...

Right now I can only seem to get them to show up on the left and under the agent stats.  How do I orient a table to appear on the right side of the page while keeping the agent stats in the center so that I have queues on both sides of the page and t...

Good morning, I've a callmanager 8.6.2.All works well excepet a vg224 mcgp .The vg is correctly registered via mgcp on callmanager, and I've configured  one fxs port to connect to an analogic phone. The problem is: if I start a call from  analogic ph...

we using cisco 6961 and 6921 IP phone connect with Innovaphone PBX, firstly we make some changes on configuration file then using TFTP upload to PBX, but currently we are unable to launch the phone call conference, only viewed "swap" on the phone scr...