Unified Communications Infrastructure

Hello All,I am having successgully runnign CUCM, CUC and IMP version 10.X in BE6K server and today i seen one issue that when calling voiemail i am getting beep tone...i checked all vm configuration in cucm and cuc it looks ok and reset all them but ...

I'm playing in the lab prior to rolling out IM & Presence 9.1.  Our Current 8.6(2) CUCM does not include IM & Presence, so I'm trying to become familiar with it prior to rollout.I have CUCM and CUC working, and have updated them to SU2.  I have IM & ...

I have a need to route to agents from a menu choice or extension. We use an extension and a seperate agent login for our associates. I need to keep the call visible to Contact Center for reporting but it must route to the users Voicemail extension if...

I am working with a TAC engineer on a DNS issue with CUC/Office 365 integration.  The CUC version we are running is not Office 365 compatible, so he wants me to upgrade to a version that is.  I have tried to upgrade to 2 different patches and i get t...

when is the CUCILync's next version being released. We have latest 9.2.5 but it has a bug with Outlook. The bug is that the outlook messages which are set for delayed delivery get corrupted and never get delivered. We reported this issue with TAC als...

Hello. My 2911 came with CUCME 8.6 already installed as a bundle but when I try to access the GUI after setting up a username and password and setting the appropriate GUI settings, I am not seeing anything. I looked at flash and all I see is cpexpr...

I have just upgraded from CUPS 7.0 to 8.0(2).  I have upgraded the CUPC client from 7.x to 8.x.  On the server I have started pretty much all of the new services except for the Cisco UP XCP Message Archiver and the Cisco UP XCP XMPP Federation Connec...

I have a few questions related to Cisco Prime License Manager (v10.5) in a new BE6000 environment.The customer is a relatively small UC implementation: 500 phones, 400 Unity Conn mailboxes, Cisco Emergency Responder. All UC application servers are HA...

We would like to integrate Unity Connection 8.6 with Avaya Aura CM 6.2,   I am trying to find information on the integration and what hardware is required to do the integration, only found about PIMG on older Avaya systems.  Is it necessary to do the...

I'm seeing random disconnects for CTIOS service on one of my PG's. From the CTIOS_nm:  CTIOS1-nm Process ctios on ICM\xxxx\CTIOS1 went down for unknown reason. Exit code 0x80. It will be automatically restarted. 1 CTIOS1-nm Trace: main: noticed proce...

I've got a receptionist who's using the Attendant Console software and that's working (ringing) when calls come in to our main number.  However, its not ringing her desk phone simultaneously and its the line on her desk phone that eventually sends th...