Cisco Prime Collaboration Assurance

[Pedro Francezi]

Hello Guys,

I'm tryng to implement a Cisco Prime Collaboration Assurance on a costumer, but it does not create the phones inventory.

The UC Cluster nodes are already managed.

I've followed some Cisco Guides to set this up, and it is not working.

http://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/prime-collaboration/guide-c07-732215.html#_Toc394127247

http://docwiki.cisco.com/wiki/Setting_up_Devices_for_Prime_Collaboration_Assurance

http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/collaboration/10-5/assurance/standard/guide/Cisco_Prime_Collaboration_Assurance_Guide_Standard_10_5.html

Please, how the PCA discover the Cisco IP Phones and endpoints?

I'm working with a Prime Collaboration Assurance 10.5 Advanced License. All the UC nodes are on 10.5 version.

Thanks in advance and best regards.

[Aman Soi]

Hi Pedro,

Once the call manager is dicsovered, then ,endpoints should get discovered.

are u trying to get the endpoints discovered through this procedure?

Operate--Device Work Center----update inventory

regds,

aman

[Pedro Francezi]

Hello Aman,

Thanks for replying!

So, yes, I already do this and the phones and endpoints are shown on the device workcenter menu.

Please, let me know if you need any further information.

Thanks in advance and best regards.

Pedro

[Aman Soi]

Hi Pedro,

if phones and endpoints are shown in Device WorkCenter , then , are u looking for some other report.

Please correct me if I am missing something.

regds,

aman

[Pedro Francezi]

Hi Aman,

I'm looking for the phones report. It's not generated by PCA.

Attached to this are some print that can help.

Thanks a lot and best regards.

Pedro

[Aman Soi]

Hi ,

when u enter phone info like MAC address on top right bar [Find Phones], do u get any information.

regds,

aman

[Pedro Francezi]

Hi Aman,

None, I got no information.

All the phones are controller by CTI and by jtapi application user.

Regards

Pedro

[Aman Soi]

Hi Pedro,

You mean to say that you have associated all the IP phones to user created as application user in Call Manager.

I was just checking the device management guide whch says :

Note

All the nodes in the cluster may not be running all the protocols. For example, JTAPI may not be running on all the nodes. As a result, the credential validation test may fail for some of your nodes.

Can u check the same.

regds,

aman

[Pedro Francezi]

Hi Aman,

That's right, all the phones in the cluster are associeted to the application user for JTAPI and I've run the credential validation test to all nodes, and it's OK. The HTTP,SNMP and JTAPI has passed to the test to all nodes.

Please, let me know if you need any further information.

Thanks and best regards.

Pedro

[Aman Soi]

Hi Pedro,

Lastly, can u login as admin through putty port 26

and run the command  application stop cpcm and then, application start cpcm.

Again, rediscover cluster.

If it still does not work, then, you can open TAC case for resolution since as such there is no way we cannot discover phone after it is registered to Call manager.

regds,

aman

[Pedro Francezi]

Hello Aman,

So, I've follow the procedure that you has tould, but the results are the same.

I'll proceed with the TAC.

Thanks a lot for you help.

Best Regards.

[Aman Soi]

Hi Pedro,

would wait for your updates on resolution by TAC.

regds,

aman

[Pedro Francezi]

Hi Aman,

The TAC engineer suggested me to upgrade the PCA version to 10.5.1 and by doing this, the issue has been solved.

Now I'm working to configure my gateways and see the traffic flow, some charts are not showing the needed info.

What should I configure on the gateways to see this information?

Thanks in advance and best regards

[Aman Soi]

thanks for reply[+5]

what was the earlier version u had?

Can u share what charts u are looking for so that I can help u ?

rgeds,

aman

[Pedro Francezi]

Aman,

The previous version are 10.1.

The charts that I need to configure are:

Top 5 Location CAC Bandwidth Usage. (It does show the location configured on CUCM, but still in 0% and does not show the BW Used)

Top 5 Utilized Trunk/Route Groups. (I can see the E1 on the gateway, but not the channel utilization or trafic. It shows 0%)

Prime License Manager. (It shows "no Data avaliable)

I'm trying to follow this guide to finishi the configuration:

http://docwiki.cisco.com/wiki/Setting_up_Devices_for_Prime_Collaboration_Assurance#Configuration_for_CVTQ_Data

Thanks and best Regards