Cisco Unified Attendant Console v10.0.1 " The device number you have entered is not initialized".

[Miguel Pastor Ulloa]

Hi guys,

I have problems with the app Cisco Unified Attendant Console v10.0.1. The app was woking normally,  now we can't enter to the app.

The troubleshooting was the following:

-TSP reinstalled, not work.

-Check the CTI Manager IP, is OK.

-The end user, app user and access control group are ok.

-The credentials for application user in TSP and app are ok.

The System version of CUCM is : 9.1.2.11900-12

I attach you the logs files.

TIA.

Miguel.

[Miguel Pastor Ulloa]

I have restarted the CTIManager service in all nodes and the attendant console worked fine for a while.

But in 2 Hours the problem returns, now like unknown line. The logs shown the same issues.

It will be necessary open a Tac?

Anyone?

TIA

[Miguel Pastor Ulloa]

The solution was apply an update of CUAC.

Regards,