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Cisco Unified CCX Historical Reports

shaikh ibrahim
Beginner
Beginner

                Hi ,

                        How to generate Cisco Unified CCX Historical Reports in contact centre ???

Thanks for the help!

Regards,

Shaikh

1 Reply 1

anchoudh
Engager
Engager

Hi Shaikh,

For generating Historical reports, you need to install the HRC client on supported client boxes.

To install HRC client, please navigate to UCCX Admin->Tools->Plugin->HRC client and install this on the supported client boxes.

Please refer the below UCCX comp matrix to check the supported platforms for HRC.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

To login into HRC you need an user with the Reporting capabilities. UCCX Admin->tools->User management and assign the reporting capability to an user.

Use this Reporting user to login into HRC and fetch any available historical reports from UCCX.

Hope it helps.

Anand

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