Hello Team,
We are using Cisco Unified Intelligence Center to download and view the Call Dashboard and Unified Contact Center Enterprise Management to change the Queue and set the priority.
We have around 200 agents in our team and I need to download a report which shows the agents added to each Queue with the priority set for the agents on Each Queue.
The data should look in the below format
Agent Name | Queue | Priority |
Agent 1 | Amazon Password reset | 10 |
Agent 1 | Amazon Web Support | 9 |
Agent 1 | Amazon Hardware | 1 |
Agent 2 | Amazon Password reset | 8 |
Agent 2 | Amazon Web Support | 6 |
Agent 2 | Amazon Hardware | 10 |
Agent 3 | Amazon Password reset | 10 |
Agent 3 | Amazon Web Support | 9 |
Agent 3 | Amazon Hardware | 2 |