03-05-2012 01:44 PM - edited 03-19-2019 04:31 AM
Hi, I have the following:
The first time I installed the program everything was ok, didn´t try the video feature but it was connecting and recognizing it.
Now I am with another phone, also a 7965 but CUVA says it is not connected. It also says: "cisco unified video advantage could not connect to cisco ip phone" and asks to contact the system administrator.
It was a long time (about 3 weeks) since I checked the last time it was working on the previous phone, I'm not sure if it is because I'm on another phone now but I don't think so.
Any ideas?
Solved! Go to Solution.
03-06-2012 06:57 PM
When you go to CUVA's Help->About does it show the CDP driver ver?
Have you tried shutting your wireless adapter down or setting a higher metric?
Got a GPO that would be restricting CUVA on the windows firewall?
03-05-2012 07:39 PM
Is your PC getting its Ethernet connectivity through the 7965 IP Phone?
03-05-2012 07:57 PM
yes
03-05-2012 09:42 PM
Hi.
CUVA on Windows7 64-bit on x64 not supported. May be you will try to use Windows7 32-bit on x64.
See this http://www.cisco.com/en/US/docs/video/cuva/2_2/english/release/notes/relnote_cuva22.html#wp1124964.
BR, Alexey
03-06-2012 06:06 PM
I run CUVA 2.2.2.0 on Windows 7 x64. It works fine with my 7975 and IP Communicator. Earlier versions didnt have the x64 CDP driver for win7 which is why it couldnt see the phone.
You mention that you're running on a UC560 but on a different handset than you previously had while in a working state.
Have you checked the UC config to ensure "video" is enabled on that "ephone"? Should see the camera icon at the bottom right of your Phone screen if it's enabled.
03-06-2012 06:42 PM
Yes, I've checked the cammera icon on the phone, also checked the configuration through CCA and the phone is configured.
I think it's a software issue cause I've tried on two different phones (both 7965G with video enable). Also, the message "cisco unified video advantage could not connect to cisco ip phone..." pops up only when I connect the phone to the laptop, so it has to be recognizing it, it just doesn't connect. I tried reinstalling the app, but still not working.
03-06-2012 06:57 PM
When you go to CUVA's Help->About does it show the CDP driver ver?
Have you tried shutting your wireless adapter down or setting a higher metric?
Got a GPO that would be restricting CUVA on the windows firewall?
03-06-2012 07:04 PM
hmm sounds possible I´ll try tomorrow (23:00 over here) thanks for the suggestions.
03-07-2012 07:52 PM
Wireless shut down... everything OK.
Thanks a lot.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide