Cisco Unity Authentication Error

[a1ex_cruz]

We are not having any issues in our Domain but from Unity Server we always get the error description below, any ideas?

Error from Win32 call to LookupAccountName: error 0x800706FC The trust relationship between the primary domain and the trusted domain failed.

EVT_WIN32_ERROR

ID: 1000

Source: CiscoUnity_AuthenticationMgr

Message: Error from Win32 call to %1: error %2.

Error from Win32 call to %1: error %2.

[Hin Lee]

Do you have trusts between the Unity domain and "our Domain"? Are you trying to sign on to Unity server with a "our Domain" account? There must be more to this.

[a1ex_cruz]

Hi Hinho,

Is there a way to trace this issue because the AD/Exchange is handle by a different team, and we are not trying to sign in to Unity with "our Domain account" please advise

Regards

[Hin Lee]

Tell us the sequence of of actions that causes the error. Post the complete set of errors from system and app logs.