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Cisco Unity - Auto Attendant modification

awahabmirza
Beginner
Beginner

We have a Cisco Unity Express and currently the system has an auto-attendant functioning fine. We would like to modify the Unity Auto-Attendant administration greetings, however we are not sure how to do to. What number do we dial in from the phones to modify this greetings, and how do we know what that number is.

Thanks in advance.

6 Replies 6

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Abdul,

You'll want to look at the CUE AVT

The Administration via Telephone (AvT) application is a telephony-based interface that allows Cisco Unity Express that offers the following capabilities:

Administrators can record new audio prompts or delete existing custom audio prompts without using a PC or sound-editing software, such as with the telephone user interface (TUI). These prompts can then be used in various Cisco Unity Express application scripts, such as the Welcome prompt in the default auto-attendant. The Emergency Alternate Greeting (EAG) is an option within the AvT that allows subscribers to record, modify, and enable or disable a special greeting to be played before the regular greeting, notifying callers of some temporary event or message.

Administrators can rerecord existing prompts.

Administrators can send broadcast messages. Subscribers who have the broadcast privilege can access a limited set of AvT capabilities.

Administrators can record spoken names for remote locations and remote subscribers.

The Cisco Unity Express module installation automatically configures the AvT application.

Only users with administrative (superuser) privileges or prompt management (ManagePrompt) privileges have access to the AvT. (See "Adding and Modifying a Group" on page 147 for information about assigning privileges.) When a caller dials the AvT number, the AvT authenticates the caller by requesting the caller's extension and PIN. The AvT disconnects the caller if the caller does not have administrative authority.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/administrator/AA_and_VM/guide/AvT.html

Cheers!

Rob

I am still having problems. I created the groups as you recommended. I am still not able to modify the greetings.I am not able to get to the Auto Attendant greetings, i.e, when I dial in AA extension, i.e, (2197) and then I can get to a prompt which allows me to manage, If i go into "2199" which is the voicemail extension and it asks me to enter the mailbox , and if i enter AA extension which is 2197, it says, not a valid extension. here are my configs.

groupname aa member John

groupname Administrators member John

groupname aa owner John

groupname aa privilege ManagePrompts

groupname aa phonenumber "2197"

"

username John phonenumber "2201"

ccn trigger sip phonenumber 2197

application "autoattendant"

enabled

maxsessions 6

end trigger

ccn trigger sip phonenumber 2199

application "voicemail"

enabled

maxsessions 6

end trigger

ccn application autoattendant aa

description "autoattendant"

enabled

maxsessions 6

script "cam-default.aef"

end application

ccn application ciscomwiapplication aa

description "ciscomwiapplication"

enabled

maxsessions 6

script "setmwi.aef"

parameter "CallControlGroupID" "0"

parameter "strMWI_OFF_DN" "701"

parameter "strMWI_ON_DN" "700"

end application

ccn application msgnotification aa

description "msgnotification"

enabled

maxsessions 6

script "msgnotify.aef"

parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"

parameter "DelayBeforeSendDTMF" "1"

end application

ccn application promptmgmt aa

description "promptmgmt"

enabled

maxsessions 1

script "promptmgmt.aef"

end application

ccn application voicemail aa

description "voicemail"

enabled

maxsessions 6

script "voicebrowser.aef"

parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"

parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"

end application

Could you let me know what I may be missing?

Thanks,

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Abdul,

You are missing the prompt management trigger and application. These are

necessary to use AvT;

SUMMARY STEPS

1. config t

2. ccn trigger sip phonenumber number

3. application application-name

4. enabled

5. maxsessions number

6. locale xx_YY

7. end

8. exit

9. show ccn trigger

10. copy running-config startup-config

DETAILED STEPS


Command or Action
Purpose

Step 1 

config t

Example:

se-10-0-0-0(config)# config t

Enters configuration mode.

Step 2 

ccn trigger sip phonenumber number

Example:

se-10-0-0-0(config)# ccn trigger sip phonenumber  50150

se-10-0-0-0(config)# ccn trigger sip phonenumber  50160

Specifies the telephone number that acts as the trigger to start the application on the Cisco Unity Express module and enters trigger configuration mode.

number—The value should match one of the patterns configured in the destination-pattern field of the SIP dial peer pointing to Cisco Unity Express.

Step 3 

application application-name

Example:

se-10-0-0-0(config-trigger)# application voicemail

se-10-0-0-0(config-trigger)# application autoattendant

se-10-0-0-0(config-trigger)# application promptmgmt

Specifies the name of the application to invoke when a call is made to the trigger phone number.

Step 4 

enabled

Example:

se-10-0-0-0(config-trigger)# enabled

Enables the trigger.

Step 5 

maxsessions number

Example:

se-10-0-0-0(config-trigger)# maxsessions 3

se-10-0-0-0(config-trigger)# maxsessions 6

Specifies the maximum number of callers that this application can handle simultaneously. See the "Sharing Ports Among Applications and Triggers" section for guidelines on assigning this value.

Step 6 

locale xx_YY

Example:

se-10-0-0-0(config-trigger)#  locale en_US

(Optional) Specifies the trigger language. Any prompts being played out by an application invoked by this trigger will be played out in this language.

Use this configuration only if you have more than one language installed on the system. The default for this configuration is to use the system default language as the trigger language.

Step 7 

end

Example:

se-10-0-0-0(config-trigger)# end

Exits trigger configuration mode.

Step 8 

exit

Example:

se-10-0-0-0(config)# exit

Exits configuration mode.

Step 9 

show ccn trigger

Example:

se-10-0-0-0# show ccn trigger

Displays the details of all configured triggers.

Step 10 

copy running-config startup-config

Example:

se-10-0-0-0# copy running-config startup-config

Copies the configuration changes to the startup configuration.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_1/administration/guide/voicemail/1syscmp.html#wpxref19833

Cheers!

Rob

Rob,

I have made the changes as you reocmmended, however still i am not able to get to the auto attendent. See my configs below. I cant get to prompt that tells me to modify the auto attedent. Could you look at the configs and tell me what I am missing. What # do I need to dial to modify the auto-attendant.

UC500-CUE# show run

Generating configuration:

clock timezone America/New_York

hostname UC500-CUE

line console

  length 0

system language preferred "en_US"

ntp server 10.1.10.1 prefer

software download server url "ftp://127.0.0.1/ftp" credentials hidden "6u/dKTN/hsEuSAEfw40XlF2eFHnZfyUTSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"

site name local

phone-authentication credentials hidden "05BLhWqVqURS3aJq5VJQmKamwnVuwLDnSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"

site-hostname 10.1.30.1

web credentials hidden "05BLhWqVqURS3aJq5VJQmKamwnVuwLDnSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"

end site

privilege vm-imap create

privilege ViewPrivateList create

privilege broadcast create

privilege ManagePublicList create

privilege manage-passwords create

privilege ManagePrompts create

privilege ViewRealTimeReports create

privilege ViewHistoricalReports create

privilege local-broadcast create

privilege manage-users create

groupname Broadcasters create

groupname aa create

username Intern create

username Lauren create

username John create

username Admin create

username Hotline create

username Anne create

privilege vm-imap description "Privilege to manage personal voicemail via IMAP client"

privilege ViewPrivateList description "Privilege to view private list"

privilege broadcast description "Privilege to send local or remote broadcast messages"

privilege ManagePublicList description "Privilege to manage public lists"

privilege manage-passwords description "Privilege to reset user passwords"

privilege ManagePrompts description "Privilege to create, modify, or delete system prompts"

privilege ViewRealTimeReports description "Privilege to view realtime reports"

privilege ViewHistoricalReports description "Privilege to view historical reports"

privilege local-broadcast description "Privilege to send local broadcast messages"

privilege manage-users description "Privilege to create, modify, and delete users and groups"

privilege vm-imap operation voicemail.imap.user

privilege ViewPrivateList operation voicemail.lists.private.view

privilege broadcast operation system.debug

privilege broadcast operation broadcast.remote

privilege broadcast operation broadcast.local

privilege ManagePublicList operation system.debug

privilege ManagePublicList operation voicemail.lists.public

privilege manage-passwords operation user.password

privilege manage-passwords operation system.debug

privilege manage-passwords operation user.pin

privilege ManagePrompts operation system.debug

privilege ManagePrompts operation prompt.modify

privilege ViewRealTimeReports operation report.realtime

privilege ViewHistoricalReports operation report.historical.view

privilege local-broadcast operation system.debug

privilege local-broadcast operation broadcast.local

privilege manage-users operation user.password

privilege manage-users operation user.remote

privilege manage-users operation group.configuration

privilege manage-users operation system.debug

privilege manage-users operation user.mailbox

privilege manage-users operation user.pin

privilege manage-users operation user.configuration

privilege manage-users operation user.notification

groupname aa member John

groupname Administrators member John

groupname Administrators member Admin

groupname Administrators member netcysive

groupname aa owner John

groupname Administrators owner netcysive

groupname Broadcasters privilege broadcast

groupname aa privilege ManagePrompts

groupname aa phonenumber "2197"

username Intern phonenumber "2204"

username Lauren phonenumber "2203"

username John phonenumber "2201"

username Hotline phonenumber "2222"

username Anne phonenumber "2202"

restriction msg-notification create

restriction msg-notification min-digits 1

restriction msg-notification max-digits 30

restriction msg-notification dial-string preference 1 pattern * allowed

backup server url "ftp://127.0.0.1/ftp" credentials hidden "EWlTygcMhYmjazXhE/VNXHCkplVV4KjescbDaLa4fl4WLSPFvv1rWUnfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"

calendar biz-schedule normal

closed day 1 from 00:00 to 24:00

open day 2 from 09:00 to 17:30

open day 3 from 09:00 to 17:30

open day 4 from 09:00 to 17:30

open day 5 from 09:00 to 17:30

open day 6 from 09:00 to 17:30

closed day 7 from 00:00 to 24:00

end schedule

calendar biz-schedule systemschedule

open day 1 from 00:00 to 24:00

open day 2 from 00:00 to 24:00

open day 3 from 00:00 to 24:00

open day 4 from 00:00 to 24:00

open day 5 from 00:00 to 24:00

open day 6 from 00:00 to 24:00

open day 7 from 00:00 to 24:00

end schedule

calendar holiday fixed 07 04 description "Independence Day"

calendar holiday date 2010 05 30 description "Memorial Day"

ccn application autoattendant aa

description "autoattendant"

enabled

maxsessions 6

script "cam-default.aef"

end application

ccn application ciscomwiapplication aa

description "ciscomwiapplication"

enabled

maxsessions 6

script "setmwi.aef"

parameter "CallControlGroupID" "0"

parameter "strMWI_OFF_DN" "701"

parameter "strMWI_ON_DN" "700"

end application

ccn application msgnotification aa

description "msgnotification"

enabled

maxsessions 6

script "msgnotify.aef"

parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"

parameter "DelayBeforeSendDTMF" "1"

end application

ccn application promptmgmt aa

description "promptmgmt"

enabled

maxsessions 1

script "promptmgmt.aef"

end application

ccn application voicemail aa

description "voicemail"

enabled

maxsessions 6

script "voicebrowser.aef"

parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"

parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"

end application

ccn engine

end engine

ccn reporting historical

database local

description "se-10-1-10-2"

end reporting

ccn subsystem sip

gateway address "10.1.30.1"

mwi envelope-info

dtmf-relay sip-notify

mwi sip outcall sub-notify

protocol rfc3261

end subsystem

ccn trigger http urlname msgnotifytrg

application "msgnotification"

enabled

maxsessions 2

end trigger

ccn trigger http urlname mwiapp

application "ciscomwiapplication"

enabled

maxsessions 1

end trigger

ccn trigger sip phonenumber 2197

application "autoattendant"

enabled

maxsessions 6

end trigger

ccn trigger sip phonenumber 2198

application "promptmgmt"

enabled

maxsessions 1

end trigger

ccn trigger sip phonenumber 2199

application "voicemail"

enabled

maxsessions 6

end trigger

service imap

enable

maxsessions 20

end imap

service phone-authentication

end phone-authentication

service voiceview

enable

end voiceview

voicemail callerid

voicemail message mandatory-expiry

voicemail default broadcast expiration time 10

voicemail default expiration time 15

voicemail broadcast recording time 300

voicemail recording time 300

voicemail default messagesize 240

voicemail notification restriction msg-notification

voicemail operator telephone 8000

voicemail mailbox owner "Anne" size 775

description "Anne mailbox"

end mailbox

voicemail mailbox owner "Hotline" size 775

description "Hotline mailbox"

end mailbox

voicemail mailbox owner "Intern" size 775

description "Intern-vm'"

expiration time 60

messagesize 300

end mailbox

voicemail mailbox owner "John" size 775

description "John-vm"

expiration time 60

messagesize 300

end mailbox

voicemail mailbox owner "Lauren" size 775

description "Lauren mailbox"

end mailbox

end

UC500-CUE#

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Abdul,

ccn trigger sip phonenumber 2198

application "promptmgmt"

Cheers!

Rob

still no luck, I get a busy signal when i dial that, or even when i go through the v/m prompts and it asks to enter your extension, when i press 2198 it gives me busy signal.. here are my configs from the UC itself.

dial-peer voice 4 voip

description *** voice mail ***

destination-pattern 2199

b2bua

session protocol sipv2

session target ipv4:10.1.10.2

dtmf-relay sip-notify

codec g711ulaw

no vad

dial-peer voice 5 voip

destination-pattern 2197

session protocol sipv2

session target ipv4:10.1.10.2

dtmf-relay sip-notify

codec g711ulaw

no vad

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