Hi Abdul,
You'll want to look at the CUE AVT
The Administration via Telephone (AvT) application is a telephony-based interface that allows Cisco Unity Express that offers the following capabilities:
•
Administrators can record new audio prompts or delete existing custom audio prompts without using a PC or sound-editing software, such as with the telephone user interface (TUI). These prompts can then be used in various Cisco Unity Express application scripts, such as the Welcome prompt in the default auto-attendant. The Emergency Alternate Greeting (EAG) is an option within the AvT that allows subscribers to record, modify, and enable or disable a special greeting to be played before the regular greeting, notifying callers of some temporary event or message.
•Administrators can rerecord existing prompts.
•Administrators can send broadcast messages. Subscribers who have the broadcast privilege can access a limited set of AvT capabilities.
•Administrators can record spoken names for remote locations and remote subscribers.
The Cisco Unity Express module installation automatically configures the AvT application.
Only users with administrative (superuser) privileges or prompt management (ManagePrompt) privileges have access to the AvT. (See "Adding and Modifying a Group" on page 147 for information about assigning privileges.) When a caller dials the AvT number, the AvT authenticates the caller by requesting the caller's extension and PIN. The AvT disconnects the caller if the caller does not have administrative authority.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/administrator/AA_and_VM/guide/AvT.html
Cheers!
Rob
Hi Abdul,
You are missing the prompt management trigger and application. These are
necessary to use AvT;
SUMMARY STEPS
1. config t
2. ccn trigger sip phonenumber number
3. application application-name
4. enabled
5. maxsessions number
6. locale xx_YY
7. end
8. exit
9. show ccn trigger
10. copy running-config startup-config
DETAILED STEPS
Command or Action | Purpose | |
|---|---|---|
Step 1 | config t Example: se-10-0-0-0(config)# config t | Enters configuration mode. |
Step 2 | ccn trigger sip phonenumber number Example: se-10-0-0-0(config)# ccn trigger sip phonenumber 50150 se-10-0-0-0(config)# ccn trigger sip phonenumber 50160 | Specifies the telephone number that acts as the trigger to start the application on the Cisco Unity Express module and enters trigger configuration mode. • |
Step 3 | application application-name Example: se-10-0-0-0(config-trigger)# application voicemail se-10-0-0-0(config-trigger)# application autoattendant se-10-0-0-0(config-trigger)# application promptmgmt | Specifies the name of the application to invoke when a call is made to the trigger phone number. |
Step 4 | enabled Example: se-10-0-0-0(config-trigger)# enabled | Enables the trigger. |
Step 5 | maxsessions number Example: se-10-0-0-0(config-trigger)# maxsessions 3 se-10-0-0-0(config-trigger)# maxsessions 6 | Specifies the maximum number of callers that this application can handle simultaneously. See the "Sharing Ports Among Applications and Triggers" section for guidelines on assigning this value. |
Step 6 | locale xx_YY Example: se-10-0-0-0(config-trigger)# locale en_US | (Optional) Specifies the trigger language. Any prompts being played out by an application invoked by this trigger will be played out in this language. Use this configuration only if you have more than one language installed on the system. The default for this configuration is to use the system default language as the trigger language. |
Step 7 | end Example: se-10-0-0-0(config-trigger)# end | Exits trigger configuration mode. |
Step 8 | exit Example: se-10-0-0-0(config)# exit | Exits configuration mode. |
Step 9 | show ccn trigger Example: se-10-0-0-0# show ccn trigger | Displays the details of all configured triggers. |
Step 10 | copy running-config startup-config Example: se-10-0-0-0# copy running-config startup-config | Copies the configuration changes to the startup configuration. |
Cheers!
Rob
