Cisco Unity Connection 10.5 - reset "recorded name" back to computer reading

[iamroot80]

Hi,

I'd already few times the issue, that users accidentally recorded their own name for the voicemail greeting but didn't say their name and just hang up - so instead of the computer voice saying their name they have now just "audio trash".

Is there any way from the administration webinterface to delete their custom "recorded name" and switch back to the computer voice? Till now i always deleted their whole voicemail and re-created it but there has to be some easier way for sure :)

We're using Cisco Unity Connection 10.5.

Thanks,

Thomas

[Rob Huffman · Accepted solution]

Hi Thomas,

An excellent way with Unity Connection is with the use of this great tool from the fine suite of Unity Tools (** reset feature**);

Unity Connection Bulk User Delete   

For resetting users you have the option of emptying the mailbox ,  resetting greetings, deleting voice names, resetting passwords,  removing private lists and a number of other options you may choose.   For installations where the user base “changes over” frequently such as  schools this may be a nicer option.  This option is also allowed for  CoRes installations since it does not involve the removal of user  objects from the Connection database.

http://www.ciscounitytools.com/Applications/CxN/BulkUserDelete/BulkUserDelete.html

Cheers!

Rob

[iamroot80]

Thanks, that tool would be perfect but unfortunately we are running a BE6000.

At this tool is written "This tool does NOT work with Business Edition" :(

[bernhardczapp · Accepted solution]

It says "This tool does NOT work with Business Edition (co resident Connection and Call Manager) installations." This means the old BE5K.

BE6K ist not co resident (Unity Connection and CUCM on the same server).

This Tool should work for BE6K / BE7K

[iamroot80]

Didn't know that, tested now and it works great!!!

Many thanks for your help, much easier than re-creating the voicemail always :)