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cisco unity connection 2.1 not transfer to greeting

jtroncoso
Level 1
Level 1

Hi.

I have a issue with cuc 2.1 the incoming calls have this flow   PSTN>GW 2821>CUCM> CTI 1300 > CUC> Greetings

When someone dials the cti is heard this message.

"The system can not complete your call at this time, please try again later"

this is the trace

12:55:21, New Call, CalledId=1300, RedirectingId=1300, Origin=16, Reason=8, CallGuid=E3D1B886EC5B4A9EA42984A6B9889607,[Origin=Unknown],[Reason=Forward Unconditional]

12:55:21, Failsafe

12:55:21, Failsafe: Answer

12:55:21, Failsafe: System Greeting

12:55:21, Failsafe Playing Prompt - /opt/cisco/connection/share/prompts/ESO/G711/CsFailure/FailsafeESO.wav

12:55:28, Failsafe: Hang up

12:55:28, Idle

12:55:28, Idle

12:55:28, Idle

12:55:32, New Call, CalledId=2112, RedirectingId=2112, Origin=16, Reason=4, CallGuid=8E6F13E2852343D3AA0ACD525B70E0DC,[Origin=Unknown],[Reason=Forward No Answer]

12:55:32, Failsafe

12:55:32, Failsafe: Answer

12:55:32, Failsafe: System Greeting

12:55:32, Failsafe Playing Prompt - /opt/cisco/connection/share/prompts/ESO/G711/CsFailure/FailsafeESO.wav

12:55:39, Failsafe: Hang up

12:55:39, Idle

12:55:39, Idle

12:55:39, Idle

12:56:15, New Call, CalledId=2112, RedirectingId=2112, Origin=16, Reason=4, CallGuid=2DD801B08C28426CBAE05F1FB5FD9816,[Origin=Unknown],[Reason=Forward No Answer]

12:56:15, Failsafe

12:56:15, Failsafe: Answer

12:56:15, Failsafe: System Greeting

12:56:15, Failsafe Playing Prompt - /opt/cisco/connection/share/prompts/ESO/G711/CsFailure/FailsafeESO.wav

12:56:18, Failsafe: Hang up

12:56:18, Idle

12:56:18, Idle

12:56:18, Idle

Thank in Advance

Juan

1 Reply 1

A.M.Mahesh Babu
Cisco Employee
Cisco Employee

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