06-30-2011 03:26 AM - edited 03-19-2019 03:12 AM
Hi
I've set up 2 call handlers for an IVR set up I have created, it all works, I need the user to be able to create/amend greetings.
I have set up a DN pointing to connection, created a direct routing rule, checked conversation/greetings administrator, created a routing rule in for the DN I created in callmanager.
I 've set a call handler owner as me to test.
When I dial the number for greeting admin (12345), I get the normal welcome to cisco unity connection message.
it's not really clear in the admin guide how to drive it, any ideas anyone?
Thanks
Tim
06-30-2011 05:34 AM
Hi Tim,
When I set this up on our CUC 7.1 system, I found that the Direct Routing Rule
only worked if the greeting Admin DN was actually on a phone and that number 12345
was used to access CUC (kinda makes sense). It's more likely that you set up DN 12345
as a CTI-RP or something else and are using Call Forward All to reach Unity Connection.
In this case you will need to use the Forwarded Routing Rules.
Cheers!
Rob
06-30-2011 06:13 AM
Spot on again Rob, works now, many thanks.
Cheers
Tim
06-30-2011 07:27 AM
Good stuff Tim! You are always welcome
Cheers!
Rob
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