Cisco Unity Connection 8.5 Greeting Administrator

[tim.stapleford]

Hi

I've set up 2 call handlers for an IVR set up I have created, it all works, I need the user to be able to create/amend greetings.

I have set up a DN pointing to connection, created a direct routing rule, checked conversation/greetings administrator, created a routing rule in for the DN I created in callmanager.

I 've set a call handler owner as me to test.

When I dial the number for greeting admin (12345), I get the normal welcome to cisco unity connection message.

it's not really clear in the admin guide how to drive it, any ideas anyone?

Thanks

Tim

[Rob Huffman]

Hi Tim,

When I set this up on our CUC 7.1 system, I found that the Direct Routing Rule

only worked if the greeting Admin DN was actually on a phone and that number 12345

was used to access CUC (kinda makes sense). It's more likely that you set up DN 12345

as a CTI-RP or something else and are using Call Forward All to reach Unity Connection.

In this case you will need to use the Forwarded Routing Rules.

Cheers!

Rob

[tim.stapleford]

Spot on again Rob, works now, many thanks.

Cheers

Tim

[Rob Huffman]

Good stuff Tim! You are always welcome

Cheers!

Rob