02-13-2018 01:37 AM - edited 03-19-2019 01:08 PM
Hi Everyone,
We are getting delay in getting connected ( Silence when Call is transferred to External PSTN number via Unity connection )
Call Flow is
CUCM IP phone >> calls internal support number >> in CUCM we have a CTI/DN which is forwarded to our unity that's the support number>> Call handler >> IVR>> option,1,2,3 etc>> Option 1,2 works fine without any delay as they are our internal number from CUCM, for option 3 we have a PSTN number >> Dummy number is added in the unity for option 3 as alternate transfer number>> then its sent to CUCM >>we have a TP for that dummy number>> Further Called party Transformation>> Call sent to PSTN gateway >> Call is routed it gets connected and works fine.,
How can we solve the delay ( silence of 6-8 seconds when the call is being transferred? is this a known issue or there is any workaround by adding any music etc so the caller will understand that its being getting transferred.
thanks
Lauri
02-13-2018 07:05 AM
02-13-2018 08:48 AM
Hi, thanks for your reply
We cannot directly route the call via Unity connection a PSTN number, as It gives us an error which says Sorry this number does not answer, So we always put a dummy number and point it to CUCM>> use the same number and create a TP and transform it to dialing habit of the site >> and the call is routed via the respective VG
Is there are solution on unity to play any music, or any work around to get rid of this silence?
02-13-2018 10:18 AM
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