09-14-2017 05:50 AM - edited 03-19-2019 12:47 PM
Hi
I have a customer with cluster of cucm 11.5.1su2 and a a unity connection 11.5.2su2 ,
in the cucm everything is fine but in the unity if u type the command
"utils dbreplication runtimestate" i get an output of that the replication not setup ,
I have check the system and all networking is fine , the server are fine ,
I have try to reset the replication and also reboot the server but got the same results ,
Any ideas what can be the problem ?
Regards
Yaniv
09-14-2017 07:31 AM
09-14-2017 04:21 PM
Hi Abhay
i have 2 server in the cluster
attach to the discuss an output of what u asked for,
we dont have a f/w between the server , it's on the same network ,but the DG of the server are the f/w
u can ignore of the error of the default gw with the command " utils diagnose test " becuse it's a f/w that won't reply tp ping
and the dns and networl are fine according to the commads that u send to me
but still we have the problem
any ideas ?
Regards
Yaniv
09-14-2017 09:42 PM
09-14-2017 11:38 PM
Hi
here it the output
cucpub
admin:show network eth0 detail
Ethernet 0
DHCP : disabled Status : up
IP Address : 192.168.192.101 IP Mask : 255.255.254.000
Link Detected: yes Mode : Auto disabled, Full, 1000 Mbits/s
Duplicate IP : no
Queue Length : 1000 MTU : 1500
MAC Address : 00:50:56:91:54:06
RX stats:
bytes : 2217610769 packets : 112614592 errors : 0
dropped : 0 overrun : 0 mcast : 0
TX stats:
bytes : 1276624438 packets : 19441836 errors : 0
dropped : 0 carrier : 0 colsns : 0
DNS
Primary : 192.168.192.222 Secondary : 192.168.0.120
Options : timeout:5 attempts:2
Domain : local.com
Gateway : 192.168.192.1 on Ethernet 0
cucsub
admin:show network eth0 detai
Ethernet 0
DHCP : disabled Status : up
IP Address : 192.168.192.109 IP Mask : 255.255.254.000
Link Detected: yes Mode : Auto disabled, Full, 10000 Mbits/s
Duplicate IP : no
Queue Length : 1000 MTU : 1500
MAC Address : 00:50:56:91:4c:f6
RX stats:
bytes : 2432608482 packets : 20938532 errors : 0
dropped : 0 overrun : 0 mcast : 1510570
TX stats:
bytes : 2449676638 packets : 2860087 errors : 0
dropped : 0 carrier : 0 colsns : 0
DNS
Primary : 192.168.192.222 Secondary : 192.168.0.120
Options : timeout:5 attempts:2
Domain : local.com
Gateway : 192.168.192.1 on Ethernet 0
regardig the DG error , like i said before it's a f/w that won't reply to ping ,
and the cuc servers are in the same network so it's dosn't suppose to maka a problem
i have try to reset the DB replication but got the same results
can u assist ?
Regards
Yaniv
09-15-2017 04:27 AM
09-17-2017 06:12 AM
Hi Manish & Abhay
i have follow Manish instructor and do all the step , but still got the same results ,
if i type the command " show cuc cluster status" on both CUC servers i getting an error of
Split Brain Resolution and some Drops of the Server ,
i have double check the network and DNS and all the servers are fine and active ,
i have try also to reboot all the servers but still get the same results ,
any ideas how can we proceed ?
Regards
Yaniv
09-17-2017 09:46 PM
Hi Yaniv,
If the issue persists after trying all these steps then as suggested by Abhay you should open a TAC SR to investigate it further.
Manish
09-18-2017 11:38 PM
Hi Manish & Abhay
i have open a TAC case and we have found that there are a
ER: Duplicate entry for server group name g_ciscounity_pub in sqlhosts file,
according the command " file view activelog cm/log/informix/ccm.log .
so the TAC enginner login to the server via root acees , delete the duplicae entry , then
we follow the url insruction to rebuild the cluster , and still have an error of Split Brain Resolution
at the CUC sub , so we
Shutdown subscriber server
Restart publisher and wait until all services will start
Start Subscriber and wait until the services will start
and after that the replication start to work fine ,
i want to thanks you for the hep that u gave to me
Regards
Yaniv
09-15-2017 02:56 AM
Hi Yaniv,
You can check the following troubleshooting doc
Manish
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