Cisco unity connection subscriber ntp unsynchronized

[pavelherc]

Hello, 

Did someone came across such an issue with CUC ntp servce ? 

secondary node is not synced with the Ntp server. 

Primary node from the cluster is running ok, and is synced, subscriber has as a ntp server cuc publisher node..

I have run the diagnose commands on the secondary node, but no errors visible. 

also the utils network capture port 123 shows no error on the cuc subscriber, 

restart o the node / service didnt helped. 

it is stuck in the .INIT. mode. 

is there some other possibility to fix this except a TAC case ?

thanks in advance,  

[Carlo Poggiarelli]

Hi Pavel,

Please check the db synchronizatioin between the pub and the sub.

Are you using CUC FQDN or IP Address as ntp address?

Plkease let me know

Regards

Carlo

[pavelherc]

Hello Carlo, 

I will take a look let let you know. 

[pavelherc]

Hello Carlo,

and another update. the ping to the ntp devices is working fine... 

and utils dbreplication runtimestate shows  (2) Setup completed so the db is in sync... 

[Carlo Poggiarelli]

Hi Pavel,

Thanks for the update.

Can you try to restart NTP on UC Pub?

Please let me know

Regards

Carlo

[pavelherc]

Hi Carlo, 

with UC Pub you mean callmanager or the Unityconnection Pub? if Unity connection pub we have done this already and there was no change visible.

KR, 

Pavel

[pavelherc]

The CUC publisher address is IP address not fqdn. on the output of the dbreplication runtimestate  I am waiting now. 

[Carlo Poggiarelli]

Ok...

Can you please post the output of the following commands?

utils ntp status

show network eth0 detail

show network status listen search ntp

Thanks

Regards

Carlo

[pavelherc]

I will post it here but I think on the next week as I will be out of officein few minutes  

I have checked also the vmware settings on the nodes and there is that checkbox checked in the vmware tools option (Sync time with the host). I have seen in some topic that it is not recomended for cucm so I told the user to disable it and test. 

I will let you know the outcome then, and I also paste here the output of the commands you have sent me 

[Maren Mahoney]

If you have not already, please reference the following guide. It was specifically written for CUCM/IMP, but also applies to CUC.

Configure and Troubleshoot NTP on CUCM and IM&P 

Maren

[pavelherc]

Hello Carlo, Maren,  

thank you for the support, we have fixed it by the assigning new IP of the NTP ( router with connection to NTP) 

KR, Pavel 

[Maren Mahoney]

Pavel - Thank you for posting your solution! That helps folks who are searching later. -- Maren