Cisco Unity Connections Voicemail Busy

[jeffrey-young]

Hello Everyone,

Cxn v. 7.1.5.  I have 100 users, 24 ports, and I am experiencing busy signals quite frequently when calling into voicemail.  All voicemail ports are registered in CUCM.  I'm just not really sure where to start looking other than there....

Thanks for your time,

Jeff

[danjorda]

Jeff,

You are going to want to start taking a look at your CUCM logs to see if the busy calls are making it to UCXN or not.  The call flow logs will tell you what the reason for the busy is.

CUCM Call Flow Troubleshooting guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/trouble/8_0_2/tbipcall.html#wp1003600

Once you know what is causing the busy we will have a better idea of where to look.

Dan