Cisco Unity Express Version 7.0 Auto Attendant Transfer

[Chris Bailey]

Hi world,

I have recently inherited a problamatic CUCM cluster with Unity version 7 with auto attendant.

I am in status of designing an upgrade for them however currently having an issue with the call transfer feature with auto attendant.

We have 3 offices.

Office 1 - DN start 1XXX

Office 2 - DN start 2XXX

Office 3 - DN start 3XXX

Calls routes to Unity and plays the prompt to enter the extension number.

After entering the 4 digit extension the call transfer works for office 1 & 2 but not office 3. 

I dont understand how the transfer works in this older version of Unity - I have downloaded the AA script and had a look in there and can see extension length is set to 4 however I dont understand what happens next.

Any one know what might be stopping transfers to extensions starting 3XXX?

Thanks

[Manish Gogna]

Hi Chris,

Does the call fail for 3XXX extensions when you call from an IP phone as well as PSTN phone, or just the PSTN phone ( external call )?

It would help if we can get debugs for a successful transfer to 1XXX or 2XXX and the failed transfer to 3XXX for comparison.

Following is a useful resources for understanding CUE scripts

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-express/63897-cue-custom-scripts-start.html#basicscript

Manish

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