Cisco Unity System Call Handler not working as expected

[melozurdo78]

Hi guys,

I´m trying to create a system call handler in Cisco Unity along with a recorded message to be used for an attendant console extension number.

I have created a new one with display name "test" and I have recorded a message in "recorded name play record" part. I put the attendant console extension on this new system call handler, deleting the extension first from the current system call handler used by this extension and knowing that the receptionist was no logged in the Attendant Console. I called this extension and I received a message saying that "test" is not available, please record your message at the tone. What I am missing here? Thanks for your help.

Nacho

[Vivek Batra · Accepted solution]

Is it a direct call or forwarded call?

What is your expectation from test call handler with respect to call routing? Did you configure accordingly?

- Vivek

[melozurdo78]

a 1-800# number is redirected to XXXX call manager number that is configured for attendant console extension. I want to create a new system call handler along with a recording message to be assigned to this XXXX extension number. I did it (labeled "test") and I assigned XXXX to the new system call handler and when I called XXXX i heard "test" is not available, please record your message at the tone

[Rob Huffman · Accepted solution]

Hi Nacho,

Instead of doing the recording under "recorded name" you will need to do the recording under "standard greeting" on the greetings page for the call handler.

Cheers!

Rob

[melozurdo78]

Thank you Rob !!! I see where is it.

[Carlo Poggiarelli]

Hi Nacho,

First of all +5 All day long to my friend Rob, (he's a great guy :)

also you need to configure the appropriate call action under standard greeting configuration to route the call accordingly. keep in mind that the default  call action after greeting has been played, is "Take a messege".

You can also arrange a sort of IVR by configuring "caller input" option under edit menu of System call handler configuration page.

HTH

Regards

Carlo

[melozurdo78]

Yes!!! this is exactly we saw together. Thank so much. I´ll inform you how the things are going for that.

[Rob Huffman]

Hi Carlo,

Thanks for your kind words my friend! Hope all is well with you!

+5 for the great additional thoughts on this topic. Much appreciated.

Cheers!

Rob

[Rob Huffman]

Hi Nacho,

You are most welcome my friend!

Any time you hear "sorry" followed by the recording on a call handler or user mailbox you know that the recording was done under the "recorded name" section rather than the "greeting" section so you can fix it accordingly :)

Cheers!

Rob